Compassionate Patient Care & Refill Coordinator

LUX Infusion; Dublin (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

LUX Infusion is reimagining infusion and specialty care to be more human, supportive, and connected. We seek a Patient Support Specialist who brings care, accountability, and purpose to every patient interaction, helping patients stay on therapy with clarity and compassion.

In this onsite role in Dublin, OH, you will coordinate prescriptions, liaise with patients and providers, and ensure regulatory compliance while maintaining accurate records and collaborating with pharmacy teams to support

Qualifications

• Strong commitment to patient support and continuity of care.
• Clear, compassionate communication with patients and healthcare partners.
• Ability to maintain accuracy in regulated environments.

Responsibilities

• Coordinate prescription refills and documentation for specialty or infusion therapy.
• Communicate with patients and providers to gather information and renewals.
• Submit insurance re-authorizations and prior authorizations to prevent delays.
• Ensure regulatory compliance by asking screening questions and escalating to a pharmacist.
• Maintain accurate patient records and insurance documentation.
• Collaborate with pharmacy operations to support dispensing, shipping, and refill coordination.
• Serve as a trusted contact while following state Board of Pharmacy laws and HIPAA.
• Identify opportunities to improve patient support workflows while maintaining accuracy.

Skills

Patient support

Communication

Attention to detail

Regulatory compliance

Coordination

Job description

LUX Infusion is reimagining infusion and specialty care to be more human, supportive, and connected. We seek a Patient Support Specialist who brings care, accountability, and purpose to every patient interaction, helping patients stay on therapy with clarity and compassion.

In this onsite role in Dublin, OH, you will coordinate prescriptions, liaise with patients and providers, and ensure regulatory compliance while maintaining accurate records and collaborating with pharmacy teams to support