Onsite Patient Services Specialist: Scheduling & Billing

PRISM Vision Group; Spokane (WA); Sur place; USD 25 000 - 44 000; Plein temps

Résumé du poste

PRISM Vision Group seeks a Patient Service Representative at Spokane Eye Clinic in Spokane, WA. This onsite, non-exempt role handles patient interactions by phone, internet, and in person, with scheduling, registration, and revenue cycle tasks.

Responsibilities include verifying insurance, ensuring accurate demographic data, and communicating payment policies while safeguarding patient privacy. Prioritizes fast, accurate patient flow and high-quality customer service.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in a patient-facing healthcare or customer service role preferred.
• Excellent verbal and written English communication; bilingual is a plus.
• Ability to handle sensitive information and adhere to HIPAA policies.

Responsabilités

• Schedule and complete patient registrations and appointments.
• Pre-register patients and verify demographic and insurance information.
• Verify insurance benefits and referrals.
• Obtain and validate ID and insurance cards; ensure patient privacy per HIPAA.

Connaissances

Verbal & written communication

Interpersonal skills

Critical thinking

Problem solving

Customer service

Bilingual

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

PRISM Vision Group seeks a Patient Service Representative at Spokane Eye Clinic in Spokane, WA. This onsite, non-exempt role handles patient interactions by phone, internet, and in person, with scheduling, registration, and revenue cycle tasks.

Responsibilities include verifying insurance, ensuring accurate demographic data, and communicating payment policies while safeguarding patient privacy. Prioritizes fast, accurate patient flow and high-quality customer service.