Onsite Patient Services & Scheduling Specialist

US Oncology Inc.; Spokane (WA); Hybrid; USD 25,000 - 44,000; Full time

Job summary

Spokane Eye Clinic, located in Spokane Valley, WA, is seeking a Patient Service Representative to manage inbound and outbound patient interactions, scheduling, and basic revenue cycle tasks. This onsite role supports patients across the care continuum with a focus on accuracy and service excellence.

The PSR will perform registration, insurance verification, financial counseling, and act as a liaison for patients and staff while maintaining HIPAA compliance in a fast-paced clinic setting.

Qualifications

• Minimum GED or high school diploma required.
• 2+ years in patient-facing healthcare or customer service preferred.
• Excellent communication and privacy compliance awareness.

Responsibilities

• Schedule and complete patient registrations for appointments with attention to detail.
• Verify demographics and insurance information; obtain IDs as needed.
• Explain payment policies and provide upfront financial counseling.
• Coordinate patient flow and assist with referrals and authorization needs.
• Maintain HIPAA privacy and safeguard confidential information.
• Train others and uphold company policies in a fast-paced setting.

Skills

Customer service

Verbal & written English

Problem solving

Cash handling

Teamwork

HIPAA knowledge

Education

GED/High School Diploma

Tools

Microsoft Office

Electronic health records (EHR)

Job description

Spokane Eye Clinic, located in Spokane Valley, WA, is seeking a Patient Service Representative to manage inbound and outbound patient interactions, scheduling, and basic revenue cycle tasks. This onsite role supports patients across the care continuum with a focus on accuracy and service excellence.

The PSR will perform registration, insurance verification, financial counseling, and act as a liaison for patients and staff while maintaining HIPAA compliance in a fast-paced clinic setting.