Onsite Patient Services Specialist – Oncology

UChicago Medicine; Illinois; On-site; USD 32,000 - 45,000; Full time

Job summary

UChicago Medicine in Chicago, IL is seeking a Patient Services Representative for the Medical Oncology department. This 100% onsite role supports patient check-in, financial counseling, and billing activities, with emphasis on accurate data collection and compassionate service.

The position requires extensive patient interaction, insurance verification, and collaboration with the billing team. Location is Hyde Park; shift is daytime with no weekends in a rotating schedule.

Qualifications

• High School Diploma or equivalent.
• Five years of related work experience in customer service.
• Two years of experience in hospital patient accounting processes or related work experience.
• Knowledge of scheduling templates, insurance verification, and third-party collection procedures.

Responsibilities

• Greet patients and collect demographic, guarantor, insurance and financial data.
• Verify insurance coverage and hospital dates; explain policies and payment responsibilities.
• Provide financial counseling and arrange payments at preadmission/registration.
• Assist with information entry into EPIC and forward to billing.
• Handle patient questions/ complaints and escalate as needed.

Skills

Customer service

Verbal communication

Written communication

Typing speed

Office software

Insurance verification

Financial counseling

Multitasking

Discretion/good judgment

Confidential data handling

Education

High School Diploma

Bachelor’s degree

Tools

EPIC system

Microsoft Office

Job description

UChicago Medicine in Chicago, IL is seeking a Patient Services Representative for the Medical Oncology department. This 100% onsite role supports patient check-in, financial counseling, and billing activities, with emphasis on accurate data collection and compassionate service.

The position requires extensive patient interaction, insurance verification, and collaboration with the billing team. Location is Hyde Park; shift is daytime with no weekends in a rotating schedule.