Patient Care Coordinator

UChicago Medicine; Illinois; On-site; USD 42,000 - 64,000; Full time

Job summary

UChicago Medicine in Chicago's Hyde Park campus seeks a Patient Care Coordinator in Medical Oncology to guide patients through the health care system and ensure access to culturally and linguistically appropriate services.

This 100% onsite role involves coordinating tests, referrals, and appointments, obtaining necessary records, and communicating with patients and families. Candidates must be based in the greater Chicagoland area.

Qualifications

• High School Diploma is required.
• Minimum of two years’ experience in a high-volume healthcare environment.
• Excellent telephone and personal communication skills are required.
• Ability to multi-task and prioritize.
• Maintains patient confidentiality and discretion.

Responsibilities

• Schedule appointments and coordinate referrals for testing, imaging, procedures, surgeries, and more.
• Obtain authorizations, medical records, slides, and other items for care coordination.
• Follow up on testing results and share with clinicians and patients.
• Educate patients and caregivers about the care plan and follow up.
• Answer patient and caregiver questions related to appointments and care coordination.
• Review clinic schedules and templates to optimize daily schedules.
• Provide patient navigation across UCM Network Sites.
• Perform other related duties as assigned.

Skills

Scheduling coordination

Customer service

Communication skills

Confidentiality

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Job Description

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Care Coordinator in the Medical Oncology department. Here, you will work closely with our Medical Oncology teams, supporting exceptional patient care and coordination. This department is Patient Care. This position is a 100% onsite opportunity, and candidates must be based in the greater Chicagoland area. Under direct supervision the Patient Care Coordinator will be responsible for guiding patients through the health care system and ensuring those patients and their caregivers can access culturally and linguistically appropriate services in a timely and cost-effective manner. This position is responsible for the complex coordination of care for high acuity patents across multiple departments, ancillary areas, and UCM Network sites. Hybrid position that requires on-site support for Hyde Park main campus and UCM Network sites.

Essential Job Functions

• Serves as a scheduling and care coordination point of contact for patients and is responsible to schedule appointments and coordinate referrals for testing, imaging, procedures, surgeries, social work, therapy services, labs, clinical trials, and other care and support services at the hospital or in the community; contacts patients via phone, email, and/or letter to schedule, confirm, and send out reminders regarding appointments.
• Obtains prior authorizations, medical records, slides, specimens, faxes, and other items necessary for coordination of care
• Follows up with outside labs and other ancillary services for testing results and medical records and shares results with appropriate services as needed, including submitting results to Medical Records and patient’s community physician(s)
• Provides general education to patients and their caregivers about the care plan; Follows up with patients at regular intervals as defined to ensure that patients arrive to scheduled appointments on time and prepared
• Fields patient and caregiver calls and questions related to appointments, ancillary services, or other matters related to coordination of care
• Frequently reviews clinic schedules and templates and scrubs templates to optimize schedule for the day and ensure any rescheduling has been completed in advance
• Provides patient navigation and care coordination across UCM Network Sites
• Performs other related duties as assigned

Required Qualifications

• High School Diploma
• Minimum of two years’ experience working in a high-volume complex healthcare environment
• Excellent telephone and personal communication skills are required as is proficiency with computer systems and programs
• Ability to multi-task and prioritize is crucial to success in this position
• Compassionate listening skills are required for patient and family distress related to new diagnosis
• Ideal candidate has strong interest and desire for extensive patient and family interaction
• Requires experience with and high commitment to customer service
• Uses discretion and good judgment, and maintains patient confidentiality
• Must be able to independently and professionally interact with clinicians and personnel, internal and external to UCM

Preferred Qualifications

• Bachelor's Degree

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Rotational Day Shift (7:30 am - 5:00 pm availability)
• Work Location: Onsite
• Unit/Department: Medical Oncology – Hyde Park
• CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Rotational Day Shift, from approximately 8:00 am - 4:30 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park. The days of the week that you are scheduled will be Monday-Friday. You will not be scheduled to work on weekends.