Patient Care Coordinator

UChicago Medicine; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

UChicago Medicine in Chicago is seeking a Patient Care Coordinator in Medical Oncology – Hyde Park to support patient care coordination and scheduling. This 100% onsite role requires strong communication with patients, families, and clinicians and a passion for high-quality service.

The coordinator will manage referrals, tests, imaging, and logistics across the UCM network with a rotating day shift and onsite work at the Hyde Park campus.

Qualifications

• High School Diploma required; experience in a high-volume healthcare setting preferred.
• Excellent telephone and interpersonal communication skills.
• Proficiency with computer systems and electronic health records.
• Ability to multi-task and prioritize; maintain patient confidentiality.
• Strong customer service mindset with compassion for patients and families.
• Ability to interact with clinicians and staff professionally.

Responsibilities

• Serve as scheduling and care coordination contact for patients.
• Schedule appointments and coordinate referrals for testing, imaging, procedures, and services.
• Obtain prior authorizations, medical records, slides, and other items for care coordination.
• Follow up with labs and services for results and share with relevant providers.
• Educate patients and caregivers about the care plan and follow up as needed.
• Field patient and caregiver questions related to appointments and services.
• Review schedules to optimize daily flow and reschedule as needed.
• Provide patient navigation and coordination across UCM Network Sites.

Skills

Scheduling

Care coordination

Communication

Customer service

Multitasking

Confidentiality

Education

High School Diploma

Bachelor's Degree

Job description

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Care Coordinator in the Medical Oncology department. Here, you will work closely with our Medical Oncology teams, supporting exceptional patient care and coordination. This department is Patient Care. This position is a 100% onsite opportunity, and candidates must be based in the greater Chicagoland area.

Hybrid position that requires on-site support for Hyde Park main campus and UCM Network sites.

Essential Job Functions

• Serves as a scheduling and care coordination point of contact for patients and is responsible to schedule appointments and coordinate referrals for testing, imaging, procedures, surgeries, social work, therapy services, labs, clinical trials, and other care and support services at the hospital or in the community; contacts patients via phone, email, and/or letter to schedule, confirm, and send out reminders regarding appointments.
• Obtains prior authorizations, medical records, slides, specimens, faxes, and other items necessary for coordination of care
• Follows up with outside labs and other ancillary services for testing results and medical records and shares results with appropriate services as needed, including submitting results to Medical Records and patient’s community physician(s)
• Provides general education to patients and their caregivers about the care plan; Follows up with patients at regular intervals as defined to ensure that patients arrive to scheduled appointments on time and prepared
• Fields patient and caregiver calls and questions related to appointments, ancillary services, or other matters related to coordination of care
• Frequently reviews clinic schedules and templates and scrubs templates to optimize schedule for the day and ensure any rescheduling has been completed in advance
• Provides patient navigation and care coordination across UCM Network Sites
• Performs other related duties as assigned

Required Qualifications

• High School Diploma
• Minimum of two years’ experience working in a high-volume complex healthcare environment
• Excellent telephone and personal communication skills are required as is proficiency with computer systems and programs
• Ability to multi-task and prioritize is crucial to success in this position
• Compassionate listening skills are required for patient and family distress related to new diagnosis
• Ideal candidate has strong interest and desire for extensive patient and family interaction
• Requires experience with and high commitment to customer service
• Uses discretion and good judgment, and maintains patient confidentiality
• Must be able to independently and professionally interact with clinicians and personnel, internal and external to UCM

Preferred Qualifications

• Bachelor's Degree

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Rotational Day Shift (7:30 am - 5:00 pm availability)
• Work Location: Onsite
• Unit/Department: Medical Oncology – Hyde Park
• CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Rotational Day Shift, from approximately 8:00 am - 4:30 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park. The days of the week that you are scheduled will be Monday-Friday. You will not be scheduled to work on weekends.