Healthcare Scheduling Center Lead, Onsite

Jobtome; Donald (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

PTO and paid holidays

Bilingual differential pay

Job summary

Lancaster Family Health Center in Salem, Oregon, seeks a Service Center Supervisor to lead a team of scheduling coordinators, improve call handling, and ensure timely patient access to care. You will coach staff, monitor performance, and collaborate with Clinic leadership to align operations with regional goals.

The role emphasizes hands-on supervision, process improvement, and delivering high-quality patient experiences in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED; an associate's degree is preferred.
• Five years of call center, service center, or supervisory experience.
• Associate's degree may substitute 2 years' experience; Bachelor's may substitute 4 years.
• Bilingual (English/Spanish) preferred with ability to communicate at level 9 for bilingual pay.

Responsibilities

• Formulates and implements policies, procedures, and processes that meet organizational standards.
• Leads performance targets for individuals and teams.
• Monitors call volume, queue times, abandonment rates, and customer satisfaction metrics.
• Acts as liaison between call center and clinics the coordinators serve.
• Updates scheduling protocols for all clinics served by the call center.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.

Skills

Bilingual (English/Spanish)

Verbal communication

Listening skills

Customer relations

Attention to detail

Education

High School Diploma or GED

Associate's Degree preferred

Job description

Lancaster Family Health Center in Salem, Oregon, seeks a Service Center Supervisor to lead a team of scheduling coordinators, improve call handling, and ensure timely patient access to care. You will coach staff, monitor performance, and collaborate with Clinic leadership to align operations with regional goals.

The role emphasizes hands-on supervision, process improvement, and delivering high-quality patient experiences in a fast-paced healthcare environment.