Onsite Patient Registration Specialist (Insurance & EHR)

Mass General Brigham; Newton (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Registration Clerk at Newton-Wellesley Hospital to provide exceptional customer service while accurately registering patients, gathering information, and verifying insurance coverage.

This role supports compliance, assists junior staff, handles pre-authorizations and coordination of benefits, and ensures precise documentation while maintaining patient confidentiality in a busy outpatient setting.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years experience in patient registration, customer service, or related healthcare administrative role.
• Proficient knowledge of medical terminology, insurance processes, and registration procedures.
• Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
• Experience working with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
• Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
• Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Skills

Patient registration

Customer service

Healthcare administration

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Mass General Brigham is seeking a Patient Registration Clerk at Newton-Wellesley Hospital to provide exceptional customer service while accurately registering patients, gathering information, and verifying insurance coverage.

This role supports compliance, assists junior staff, handles pre-authorizations and coordination of benefits, and ensures precise documentation while maintaining patient confidentiality in a busy outpatient setting.