Registration Services Representative

massgeneralbrigham; Cambridge (MA); On-site; USD 37,000 - 53,000; Full time

Job summary

Mass General Brigham in Cambridge is hiring a Registration Clerk to greet patients, collect demographics and insurance details, verify eligibility, and ensure regulatory compliance in a busy healthcare setting.

You will enter data accurately in the registration system, assist patients with forms, and provide courteous service to patients, families, and visitors. Onsite role at 1575 Cambridge Street, 40 hours/week, pay range $17.71-$25.28 per hour, with competitive benefits.

Qualifications

• Experience in patient registration, customer service, or a healthcare administrative role.
• 1–2 years of related experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and provide a welcoming registration experience.
• Enter patient demographics accurately into the registration system.
• Verify insurance coverage and eligibility per procedures.
• Provide excellent customer service to patients and visitors.
• Assist patients with registration forms and explain processes.
• Maintain confidentiality and data accuracy.

Skills

Medical terminology

EHR systems

Communication skills

Data entry accuracy

Discretion with confidential info

Office software

Education

High School Diploma or Equivalent

Job description

Job Summary

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.

Does this position require Patient Care? No

Essential Functions

• Greet patients and provide a warm and welcoming environment during the registration process.
• Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
• Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
• Provide exceptional customer service to patients, family members, and visitors.
• Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
• Assist patients in completing registration forms and explain the registration process.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance processes is beneficial.
• Familiarity with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in using office software applications, such as word processing, spreadsheets, and email.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1575 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodatio