PATIENT SERVICE REPRESENTATIVE

Lorain County Health & Dentistry; Lorain (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO

401(k) Retirement Plan

Life Insurance

Disability Insurance

Training Program

Job summary

Lorain County Health & Dentistry (LCH&D) seeks a Customer Service Representative to manage patient interactions and front-desk operations onsite in Lorain, OH. You will be the first and last contact for patients, coordinating registrations, appointments, and payments with accuracy.

Under the Operations Manager, you will handle billing coordination, HIPAA compliance, and communication with multiple departments.

Qualifications

• Must have a high school diploma or GED.
• 2+ years of experience as a receptionist, secretary, or customer service representative preferably in a healthcare setting.
• Bilingual Spanish speaking is a plus.
• Knowledge of dental and medical terminology.
• Proficient computer skills and ability to learn software programs used by LCH&D (NextGen, EPM, EHR).
• Strong proficiency in Outlook, Word, PowerPoint and Excel.
• Accurate typing and data entry skills.
• Ability to coordinate multiple tasks independently.
• Ability to work with a culturally diverse patient population.
• Ability to work cooperatively with others.

Responsibilities

• Perform patient registrations by obtaining demographic, insurance, financial and appointment information.
• Schedule appointments per guidelines.
• Complete daily scanning/indexing duties and assist other departments as needed.
• Collect co-pays and account payments; provide receipts and change.
• Monitor accepted insurance plans and verify coverage.
• Collaborate with billing to ensure compliant payment processing.
• Ensure adequate office supplies are available for tasks.
• Prioritize and multi-task in a busy office with high call and walk-in volume.
• Build positive relationships with patients and staff.
• Demonstrate professional phone etiquette and accurate message taking.
• Maintain accurate records and comply with HIPAA at all times.

Skills

Customer service

Bilingual Spanish

Healthcare terminology

Data entry

Office proficiency

Multi-tasking

Phone etiquette

Teamwork

HIPAA compliance

Education

High school diploma or GED

Tools

NextGen

EPM

EHR

Outlook

Word

PowerPoint

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT SERVICE REPRESENTATIVE

Full Time Clerical Lorain, OH, US

5 days ago Requisition ID: 1374

Title: Customer Service Representative

Location: Onsite

Status: Full-time, Monday-Friday 8:30am - 5:00pm

PRIMARY PURPOSE

The Customer Service Representative, working under the supervision of the organization’s Operations Manager, provides direct service to patients. They are often the first and last person a patient interacts with at LCH&D and therefore play an integral role in managing the overall patient experience. Customer Service Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient.

EDUCATION AND CERTIFICATION REQUIREMENTS

• Must have a high school diploma or GED.

SKILL AND EXPERIENCE REQUIREMENTS

• At least 2 years of experience as a receptionist, secretary, or customer service representative preferably in a healthcare setting (equivalent experience in another office setting is acceptable.)
• Bilingual Spanish speaking is a plus.
• Knowledge of dental and medical terminology.
• Must have proficient computer skills and the ability to become proficient in software programs specific to LCH&D i.e. NextGen, EPM, EHR, etc.
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel.
• Accurate typing and data entry skills.
• Ability to independently coordinate multiple tasks.
• Ability to be responsive in working with a culturally-diverse patient population.
• Ability to work cooperatively with others.

ESSENTIAL FUNCTIONS

• Perform patient registrations by completing an accurate face-to-face discussion to obtain demographic, insurance, financial and appointment related information.
• Schedule appointments in accordance with guidelines.
• Complete daily scanning/indexing duties as assigned, to include assisting other departments as needed.
• Collect co-pay/account payments-return receipts and change.
• Monitor accepted insurance plans and validation thereof.
• Work closely with the billing department to ensure compliance of the payment process and ensure appropriate corrections are made as needed.
• Ensure that adequate office supplies are available to complete tasks and is aware of utilization of the same.
• Prioritize and multi-task to meet the demands of a busy office including high-volume of phone calls and walk-in traffic.
• Build positive relationships with internal and external customers/ patients.
• Demonstrate professional phone etiquette and take complete and accurate phone messages.
• Must maintain accurate records.
• Comply with HIPAA guidelines as all times

BENEFITS

• Excellent Training and Orientation Program
• Paid Holidays
• Generous Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Prescription Coverage
• Employer Paid Life Insurance
• Employer Paid Short- and Long-Term Disability
• 401(k) Retirement Plan
• Giving back, outreach, and true advocacy to the patient community we serve.

Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.

LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department.