PATIENT SERVICE REPRESENTATIVE

Lorainhealth Dentistry; Lorain (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Training program

Paid holidays

Paid time off

Health insurance

Dental insurance

Vision insurance

Prescription coverage

Life insurance

401(k) retirement plan

Zusammenfassung

Lorain County Health & Dentistry (LCH&D) is seeking a Patient Service Representative to serve patients as the first point of contact, handling registrations, appointments, and payments. The role supports clinicians and liaises with billing, ensuring a smooth patient experience.

The ideal candidate will have at least 2 years in a healthcare front desk role, strong computer skills, and the ability to manage multiple tasks in a fast-paced environment. Bilingual Spanish is a plus.

Qualifikationen

• Must have a high school diploma or GED.
• 2+ years in reception/CS in healthcare preferred.
• Spanish bilingual a plus.
• Proficient in Outlook, Word, PowerPoint, Excel.
• Accurate typing and data entry.
• Able to coordinate multiple tasks.
• Ability to work with diverse patients.
• Knowledge of dental/medical terminology.

Aufgaben

• Register patients with accurate demographic and insurance info.
• Schedule appointments per guidelines.
• Complete daily scanning/indexing duties.
• Collect co-pays and payments, issue receipts.
• Monitor insurance plans and validity.
• Coordinate with billing to ensure proper payments.
• Maintain accurate records and HIPAA compliance.
• Handle high-volume calls and walk-ins.
• Build positive relationships with patients.
• Provide professional phone etiquette and messages.
• Collaborate with other departments as needed.

Kenntnisse

Receptionist experience

Bilingual Spanish

Dental/medical terminology

NextGen/EHR knowledge

MS Office

Typing & data entry

Multitasking

Cultural sensitivity

Teamwork

Ausbildung

High school diploma or GED

Tools

NextGen

EPM

EHR

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT SERVICE REPRESENTATIVE

Full Time Clerical Lorain, OH, US

5 days ago Requisition ID: 1374

Title: Customer Service Representative

Location: Onsite

Status: Full-time, Monday-Friday 8:30am - 5:00pm

PRIMARY PURPOSE

The Customer Service Representative, working under the supervision of the organization’s Operations Manager, provides direct service to patients. They are often the first and last person a patient interacts with at LCH&D and therefore play an integral role in managing the overall patient experience. Customer Service Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient.

EDUCATION AND CERTIFICATION REQUIREMENTS

• Must have a high school diploma or GED.

SKILL AND EXPERIENCE REQUIREMENTS

• At least 2 years of experience as a receptionist, secretary, or customer service representative preferably in a healthcare setting (equivalent experience in another office setting is acceptable.)
• Bilingual Spanish speaking is a plus.
• Knowledge of dental and medical terminology.
• Must have proficient computer skills and the ability to become proficient in software programs specific to LCH&D i.e. NextGen, EPM, EHR, etc.
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel.
• Accurate typing and data entry skills.
• Ability to independently coordinate multiple tasks.
• Ability to be responsive in working with a culturally-diverse patient population.
• Ability to work cooperatively with others.

ESSENTIAL FUNCTIONS

• Perform patient registrations by completing an accurate face-to-face discussion to obtain demographic, insurance, financial and appointment related information.
• Schedule appointments in accordance with guidelines.
• Complete daily scanning/indexing duties as assigned, to include assisting other departments as needed.
• Collect co-pay/account payments-return receipts and change.
• Monitor accepted insurance plans and validation thereof.
• Work closely with the billing department to ensure compliance of the payment process and ensure appropriate corrections are made as needed.
• Ensure that adequate office supplies are available to complete tasks and is aware of utilization of the same.
• Prioritize and multi-task to meet the demands of a busy office including high-volume of phone calls and walk-in traffic.
• Build positive relationships with internal and external customers/ patients.
• Demonstrate professional phone etiquette and take complete and accurate phone messages.
• Must maintain accurate records.
• Comply with HIPAA guidelines as all times

BENEFITS

• Excellent Training and Orientation Program
• Paid Holidays
• Generous Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Prescription Coverage
• Employer Paid Life Insurance
• Employer Paid Short- and Long-Term Disability
• 401(k) Retirement Plan
• Giving back, outreach, and true advocacy to the patient community we serve.

Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.

LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department.