PATIENT SERVICE REPRESENTATIVE

Lorainhealth Dentistry; Lorain (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training program

Paid holidays

Paid time off

Health insurance

Dental insurance

Vision insurance

Prescription coverage

Life insurance

401(k) retirement plan

Job summary

Lorain County Health & Dentistry (LCH&D) is seeking a Patient Service Representative to serve patients as the first point of contact, handling registrations, appointments, and payments. The role supports clinicians and liaises with billing, ensuring a smooth patient experience.

The ideal candidate will have at least 2 years in a healthcare front desk role, strong computer skills, and the ability to manage multiple tasks in a fast-paced environment. Bilingual Spanish is a plus.

Qualifications

• Must have a high school diploma or GED.
• 2+ years in reception/CS in healthcare preferred.
• Spanish bilingual a plus.
• Proficient in Outlook, Word, PowerPoint, Excel.
• Accurate typing and data entry.
• Able to coordinate multiple tasks.
• Ability to work with diverse patients.
• Knowledge of dental/medical terminology.

Responsibilities

• Register patients with accurate demographic and insurance info.
• Schedule appointments per guidelines.
• Complete daily scanning/indexing duties.
• Collect co-pays and payments, issue receipts.
• Monitor insurance plans and validity.
• Coordinate with billing to ensure proper payments.
• Maintain accurate records and HIPAA compliance.
• Handle high-volume calls and walk-ins.
• Build positive relationships with patients.
• Provide professional phone etiquette and messages.
• Collaborate with other departments as needed.

Skills

Receptionist experience

Bilingual Spanish

Dental/medical terminology

NextGen/EHR knowledge

MS Office

Typing & data entry

Multitasking

Cultural sensitivity

Teamwork

Education

High school diploma or GED

Tools

NextGen

EPM

EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT SERVICE REPRESENTATIVE

Full Time Clerical Lorain, OH, US

5 days ago Requisition ID: 1374

Title: Customer Service Representative

Location: Onsite

Status: Full-time, Monday-Friday 8:30am - 5:00pm

PRIMARY PURPOSE

The Customer Service Representative, working under the supervision of the organization’s Operations Manager, provides direct service to patients. They are often the first and last person a patient interacts with at LCH&D and therefore play an integral role in managing the overall patient experience. Customer Service Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient.

EDUCATION AND CERTIFICATION REQUIREMENTS

• Must have a high school diploma or GED.

SKILL AND EXPERIENCE REQUIREMENTS

• At least 2 years of experience as a receptionist, secretary, or customer service representative preferably in a healthcare setting (equivalent experience in another office setting is acceptable.)
• Bilingual Spanish speaking is a plus.
• Knowledge of dental and medical terminology.
• Must have proficient computer skills and the ability to become proficient in software programs specific to LCH&D i.e. NextGen, EPM, EHR, etc.
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel.
• Accurate typing and data entry skills.
• Ability to independently coordinate multiple tasks.
• Ability to be responsive in working with a culturally-diverse patient population.
• Ability to work cooperatively with others.

ESSENTIAL FUNCTIONS

• Perform patient registrations by completing an accurate face-to-face discussion to obtain demographic, insurance, financial and appointment related information.
• Schedule appointments in accordance with guidelines.
• Complete daily scanning/indexing duties as assigned, to include assisting other departments as needed.
• Collect co-pay/account payments-return receipts and change.
• Monitor accepted insurance plans and validation thereof.
• Work closely with the billing department to ensure compliance of the payment process and ensure appropriate corrections are made as needed.
• Ensure that adequate office supplies are available to complete tasks and is aware of utilization of the same.
• Prioritize and multi-task to meet the demands of a busy office including high-volume of phone calls and walk-in traffic.
• Build positive relationships with internal and external customers/ patients.
• Demonstrate professional phone etiquette and take complete and accurate phone messages.
• Must maintain accurate records.
• Comply with HIPAA guidelines as all times

BENEFITS

• Excellent Training and Orientation Program
• Paid Holidays
• Generous Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Prescription Coverage
• Employer Paid Life Insurance
• Employer Paid Short- and Long-Term Disability
• 401(k) Retirement Plan
• Giving back, outreach, and true advocacy to the patient community we serve.

Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.

LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department.