Patient Billing/Services Representative II - Orthopedic Surgery

Washington University; St. Louis (MO); Hybrid; USD 24,645 - 36,299; Full time

Benefits offered by this job

Up to 22 days of vacation

Competitive health insurance packages

Metro transit U-Pass

Job summary

Washington University Medical Campus is seeking a Patient Billing/Services Representative II for Orthopedic Surgery to deliver exceptional service and accurate registration. You will check in/out patients, verify insurance and referrals, and manage accounts in EPIC while supporting timely appointments and payments.

This is an on-campus, full-time role with local coverage as needed. The successful candidate will have a high school diploma or equivalent and BLS certification within one month of

Qualifications

• High school diploma or equivalent or combination of education and experience.
• Basic Life Support certification must be obtained within one month of hire.
• Experience in medical office billing or related customer service preferred.

Responsibilities

• Check in and check out scheduled patients and verify demographics.
• Update patient insurance, referrals, and demographics in EPIC.
• Schedule walk-in and same-day appointments and collect copayments, balances, and self-pay amounts.

Skills

Customer service

Effective written communication

Epic EHR

Financial information

Insurance

Interpersonal communication

Scheduling

Team collaboration

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

## Patient Billing/Services Representative II - Orthopedic SurgeryApplyremote type: On Campus/Onsitelocations: Washington University Medical Campustime type: Full timeposted on: Posted Yesterdayjob requisition id: JR95806# **Scheduled Hours**40# **Position Summary**The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.# **Job Description****Primary Duties & Responsibilities:*** Deliver exceptional customer service with a positive, patient-centered attitude.* Check in/check out scheduled patients. Ensure registration is accurate. Update and verify patient insurance, referrals and demographic information in EPIC as needed.* Schedule walk-in and same-day appointments* Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balance cash drawer and prepare daily deposit.* Complete required HIPAA training. Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies.* Complete all other University and department yearly training.* Maintain familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.* Act as patient liaison requesting additional services for patients as needed.* Act as concierge to waiting patients. Round our waiting rooms ensuring patients are aware of wait times and their needs are met. Tidy waiting area etc.* Contribute to a culture of teamwork, accountability, and continuous improvement.* Perform other duties as assigned.**Working Conditions:**Job Location/Working Conditions:* Normal office environment.* Patient care setting. Physical Effort:* Typically sitting at desk or table.* Repetitive wrist, hand or finger movement. Equipment:* Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**High school diploma or equivalent high school certification or combination of education and/or experience.**Certifications****/Professional Licenses****:**The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross**Work Experience:**Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job****Required Qualifications:*** Basic Life Support certification must be obtained within one month of hire date.* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).# **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration# **Grade**C06-H# **Salary Range**$17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/