Onsite Patient Access Specialist – Admissions & POS

Ensemble Health Partners; Roanoke (VA); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Comprehensive benefits

Job summary

Ensemble Health Partners in Roanoke, VA is seeking an entry-level Patient Access Representative to perform admitting duties for hospital services. You will collect insurance information, verify eligibility, assign MRNs, and support POS collections with compassionate service.

The role offers on-site work at Roanoke Memorial Hospital, a path to professional growth, tuition reimbursement, and a comprehensive benefits package.

Qualifications

• 1+ years of customer service experience.
• Ability to work on-site at Roanoke Memorial Hospital in Roanoke, VA.

Responsibilities

• Admitting duties for all patients admitted for services at the hospital.
• Assign MRNs, verify medical necessity/compliance, collect insurance information, process orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard for calls.
• Adhere to policies and provide compassionate service.
• Meet point of service goals.
• Use auditing/reporting systems to correct accounts.
• Pre-register patient accounts prior to visits.
• Obtain demographic/insurance information and explain patient financial responsibilities.
• Explain consent forms and distribute patient education documents.
• Review eligibility in the insurance verification system and select applicable plan code for POS.
• Screen medical necessity using ABN software and issue ABN as appropriate.
• Distribute other designated forms and pamphlets.

Skills

Customer service

Communication

Empathy

Education

High School Diploma/GED

CRCR certification

Tools

ABN software

Insurance verification system

CRM system

Job description

Ensemble Health Partners in Roanoke, VA is seeking an entry-level Patient Access Representative to perform admitting duties for hospital services. You will collect insurance information, verify eligibility, assign MRNs, and support POS collections with compassionate service.

The role offers on-site work at Roanoke Memorial Hospital, a path to professional growth, tuition reimbursement, and a comprehensive benefits package.