Onsite Patient Access & Epic Training Specialist

MaineHealth; Brunswick (ME); On-site; USD 66,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Professional development

Well-being resources

Job summary

MaineHealth is seeking an Associate Technical Training Analyst to be embedded with the Patient Access teams at Midcoast and Lincoln Hospital. This on-site role focuses on onboarding new hires, delivering short refresher sessions, and coaching on Epic registration/scheduling and patient access workflows to drive consistent performance and positive patient experience.

As a frontline trainer, you will help with go-live readiness, partner with leaders on competency checks, and close workflow gaps

Qualifications

• Bachelor's degree or equivalent work experience.
• Certification or relevant software experience required.
• Healthcare setting training and curriculum design experience preferred.

Responsibilities

• Onboard new hires and provide side-by-side coaching.
• Deliver small-group refreshers on Epic registration/scheduling.
• Coach on standard Patient Access workflows and throughput.
• Support go-live and upgrade readiness.
• Perform observations, provide feedback, and close workflow gaps.

Skills

Healthcare training

Curriculum design

Customer-focused

Education

Bachelor's Degree

Software certification/experience

Job description

MaineHealth is seeking an Associate Technical Training Analyst to be embedded with the Patient Access teams at Midcoast and Lincoln Hospital. This on-site role focuses on onboarding new hires, delivering short refresher sessions, and coaching on Epic registration/scheduling and patient access workflows to drive consistent performance and positive patient experience.

As a frontline trainer, you will help with go-live readiness, partner with leaders on competency checks, and close workflow gaps