On-Site Epic Training Coach - Patient Access

MaineHealth Accountable Care Organization; Brunswick (ME); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Competitive benefits

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Job summary

MaineHealth Accountable Care Organization in Brunswick, ME seeks an Associate Technical Training Analyst on-site to onboard new hires and coach Patient Access teams on Epic registration/scheduling. This frontline role sits within Midcoast and Lincoln Hospital, delivering floor-based onboarding and focused coaching to improve performance and patient experience.

The position emphasizes go-live readiness, competency checks, and close collaboration with leaders to address workflow gaps.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Certified in one or more application software relevant to position required.
• Experience in a healthcare setting with training and curriculum design preferred.

Responsibilities

• Onboard new hires and provide floor coaching on patient access workflows.
• Deliver small‑group refreshers and side‑by‑side coaching on Epic registration/scheduling workflows.
• Support go‑live/upgrade readiness and partner with leaders on competency checks.
• Help close workflow gaps through observation, feedback and training.

Skills

Healthcare training

On-floor coaching

Curriculum design

Epic training

Education

Bachelor's Degree or equivalent

Tools

Epic

Job description

MaineHealth Accountable Care Organization in Brunswick, ME seeks an Associate Technical Training Analyst on-site to onboard new hires and coach Patient Access teams on Epic registration/scheduling. This frontline role sits within Midcoast and Lincoln Hospital, delivering floor-based onboarding and focused coaching to improve performance and patient experience.

The position emphasizes go-live readiness, competency checks, and close collaboration with leaders to address workflow gaps.