Associate Technical Training Analyst

MaineHealth Accountable Care Organization; Brunswick (ME); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Competitive benefits

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Job summary

MaineHealth Accountable Care Organization in Brunswick, ME seeks an Associate Technical Training Analyst on-site to onboard new hires and coach Patient Access teams on Epic registration/scheduling. This frontline role sits within Midcoast and Lincoln Hospital, delivering floor-based onboarding and focused coaching to improve performance and patient experience.

The position emphasizes go-live readiness, competency checks, and close collaboration with leaders to address workflow gaps.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Certified in one or more application software relevant to position required.
• Experience in a healthcare setting with training and curriculum design preferred.

Responsibilities

• Onboard new hires and provide floor coaching on patient access workflows.
• Deliver small‑group refreshers and side‑by‑side coaching on Epic registration/scheduling workflows.
• Support go‑live/upgrade readiness and partner with leaders on competency checks.
• Help close workflow gaps through observation, feedback and training.

Skills

Healthcare training

On-floor coaching

Curriculum design

Epic training

Education

Bachelor's Degree or equivalent

Tools

Epic

Job description

Location: Brunswick, ME
Schedule: Full Time
Shift: Day
Job Category: Professional - Nonclinical
Req #: 90869
Date Posted: Aug 28, 2026

Associate Technical Training Analyst (on-site)

Midcoast and Lincoln Hospital

This is a frontline training and coachingposition embedded with Patient Access teams at Midcoast and Lincoln. The Associate Technical Analyst serves as an In Department Trainer, spending most of the time on the floor onboarding new hires, delivering small-group refreshers, and providing side-by-side coaching on Epic registration/scheduling and standard Patient Access workflows. The role supports go-live/upgrade readiness, partners with leaders on competency checks, and helps close workflow gaps through observation, feedback, and training.

Note:This is notan IT analyst/build role. It’s a people-facing training role focused on performance, consistency, and patient experience.

Description

Associate Technical Training Analyst (on-site)

Midcoast and Lincoln Hospital

This is a frontline training and coachingposition embedded with Patient Access teams at Midcoast and Lincoln. The Associate Technical Analyst serves as an In Department Trainer, spending most of the time on the floor onboarding new hires, delivering small-group refreshers, and providing side-by-side coaching on Epic registration/scheduling and standard Patient Access workflows. The role supports go-live/upgrade readiness, partners with leaders on competency checks, and helps close workflow gaps through observation, feedback, and training.

Note:This is notan IT analyst/build role. It’s a people-facing training role focused on performance, consistency, and patient experience.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: Bachelor’s Degree or equivalent work experience required.
• License/Certifications: Certified in one or more application or other software certification/experience relevant to position required.
• Experience: Experience in a healthcare setting with experience in training and curriculum design preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $31.79to $43.02 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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