Associate Technical Training Analyst

MaineHealth; Brunswick (ME); On-site; USD 66,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Professional development

Well-being resources

Job summary

MaineHealth is seeking an Associate Technical Training Analyst to be embedded with the Patient Access teams at Midcoast and Lincoln Hospital. This on-site role focuses on onboarding new hires, delivering short refresher sessions, and coaching on Epic registration/scheduling and patient access workflows to drive consistent performance and positive patient experience.

As a frontline trainer, you will help with go-live readiness, partner with leaders on competency checks, and close workflow gaps

Qualifications

• Bachelor's degree or equivalent work experience.
• Certification or relevant software experience required.
• Healthcare setting training and curriculum design experience preferred.

Responsibilities

• Onboard new hires and provide side-by-side coaching.
• Deliver small-group refreshers on Epic registration/scheduling.
• Coach on standard Patient Access workflows and throughput.
• Support go-live and upgrade readiness.
• Perform observations, provide feedback, and close workflow gaps.

Skills

Healthcare training

Curriculum design

Customer-focused

Education

Bachelor's Degree

Software certification/experience

Job description

Description

Associate Technical Training Analyst (on-site)

Midcoast and Lincoln Hospital

This is a frontline training and coachingposition embedded with Patient Access teams at Midcoast and Lincoln. The Associate Technical Analyst serves as an In Department Trainer, spending most of the time on the floor onboarding new hires, delivering small-group refreshers, and providing side-by-side coaching on Epic registration/scheduling and standard Patient Access workflows. The role supports go-live/upgrade readiness, partners with leaders on competency checks, and helps close workflow gaps through observation, feedback, and training.

Note:This is notan IT analyst/build role. It's a people-facing training role focused on performance, consistency, and patient experience.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Bachelor's Degree or equivalent work experience required.
2. License/Certifications: Certified in one or more application or other software certification/experience relevant to position required.
3. Experience: Experience in a healthcare setting with experience in training and curriculum design preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $31.79to $43.02 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.