Onsite Packaging Machine Technician – Install, Repair & Train

Packsize International; Joliet (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and FSA

Life and disability insurance

Employee Assistance Program (EAP)

Job summary

Packsize International is seeking a Resident Service Engineer in Joliet, IL to install, configure and maintain Packsize equipment at customer sites. You will troubleshoot complex mechanical systems, train customers on operation and maintenance, and build strong relationships with clients while collaborating with R&D, Software and Quality teams.

The role requires hands-on problem solving, willingness to travel to customer facilities, and the ability to work independently in a fast-paced

Qualifications

• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.
• Customer service focus.
• Knowledge of Windows platforms.
• Knowledge of hand tools.
• Knowledge of mechanical platforms.
• Ability to work independently.
• MS Office or Google Suite experience helpful.

Responsibilities

• Scheduling tasks at a customer's job sites.
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation.
• Work cross-functionally with R&D, Software and Quality Engineering teams.
• Performing routine maintenance and emergency services as they arise.
• Analyze customer KPI's to identify machine performance issues and maintenance needs.
• Installation of Packsize solutions and training others to use and maintain it.
• Prepare and submit detailed technical reports and travel arrangements.

Job description

Packsize International is seeking a Resident Service Engineer in Joliet, IL to install, configure and maintain Packsize equipment at customer sites. You will troubleshoot complex mechanical systems, train customers on operation and maintenance, and build strong relationships with clients while collaborating with R&D, Software and Quality teams.

The role requires hands-on problem solving, willingness to travel to customer facilities, and the ability to work independently in a fast-paced