Onsite Order Management Leader—SAP & Planning

Voltage Energy; Timberlake (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Voltage Energy seeks a Director of Order Management to lead the team turning approved customer requirements into SAP sales orders, project allocations, and coordinated production and delivery schedules.

You will own the end-to-end order management process across Operations, collaborating with Sales, Project Management, Engineering, Production Planning, Procurement, Finance, and Logistics to ensure dependable customer commitments built on accurate data and disciplined controls.

Qualifications

• Must have experience leading teams or a related function.
• Experience in order management, customer operations, supply chain, or manufacturing planning.
• ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.

Responsibilities

• Lead, coach, and develop Order Processing Specialists, the Project Allocation Planner, and assigned staff.
• Own order management procedures, approval checkpoints, and escalation paths across manufacturing locations and business entities.
• Ensure SAP sales orders are created and maintained accurately and timely.
• Manage order holds and releases, and align customer POs, designs, quotations, and SAP records.
• Oversee inventory allocation and production planning to close supply gaps.
• Maintain backlog visibility and lead routine backlog reviews.
• Provide validated order status to Project Management for accurate customer updates.
• Control changes to quantities, scope, pricing, dates, and allocations with full audit trail.
• Collaborate with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
• Build dashboards and work with IT to improve SAP workflows, master data, and reporting.

Skills

Leadership

Data analysis

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in business/operations/supply chain/engineering

Tools

SAP

Job description

Voltage Energy seeks a Director of Order Management to lead the team turning approved customer requirements into SAP sales orders, project allocations, and coordinated production and delivery schedules.

You will own the end-to-end order management process across Operations, collaborating with Sales, Project Management, Engineering, Production Planning, Procurement, Finance, and Logistics to ensure dependable customer commitments built on accurate data and disciplined controls.