Onsite Director of SAP Order Management & Fulfillment

Voltage LLC; Timberlake (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Voltage LLC is seeking a Director of Order Management in Timberlake, NC to lead a multi-disciplinary team responsible for turning customer requirements into accurate SAP sales orders, project allocations, and coordinated production and delivery schedules.

You will own order management processes, drive escalation paths, manage inventory allocation, and partner with Finance on billing milestones while maintaining data accuracy and strong controls.

Qualifications

• Bachelor's degree or equivalent experience in business, operations, supply chain, engineering, or related field.
• Typically 8+ years in order management, customer operations, supply chain, or manufacturing planning, with 5+ years leading teams.
• Experience managing complex manufacturing orders, inventory allocations, and backlog across teams.
• ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.
• Ability to improve processes, develop teams, analyze data, and resolve competing priorities.

Responsibilities

• Lead, coach, and develop Order Processing Specialists and the Project Allocation Planner.
• Own order management procedures, approval checkpoints, and escalation paths across locations.
• Ensure accurate SAP sales order creation and maintenance; oversee holds, releases, and alignment of related records.
• Oversee inventory allocation and planned production to projects with Production Planning and Procurement.
• Maintain backlog visibility, holds, and fulfillment readiness; lead backlog reviews.
• Provide validated order status to Project Management for accurate customer updates.
• Control changes to quantities, scope, pricing, dates, allocations; maintain audit trail.
• Collaborate with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
• Build dashboards and partner with IT to improve SAP workflows, master data, and reporting.

Skills

Team leadership

Process improvement

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree in business/engineering or related

Tools

SAP

Job description

Voltage LLC is seeking a Director of Order Management in Timberlake, NC to lead a multi-disciplinary team responsible for turning customer requirements into accurate SAP sales orders, project allocations, and coordinated production and delivery schedules.

You will own order management processes, drive escalation paths, manage inventory allocation, and partner with Finance on billing milestones while maintaining data accuracy and strong controls.