Director of Order Management

Voltage Energy; Timberlake (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Voltage Energy seeks a Director of Order Management to lead the team turning approved customer requirements into SAP sales orders, project allocations, and coordinated production and delivery schedules.

You will own the end-to-end order management process across Operations, collaborating with Sales, Project Management, Engineering, Production Planning, Procurement, Finance, and Logistics to ensure dependable customer commitments built on accurate data and disciplined controls.

Qualifications

• Must have experience leading teams or a related function.
• Experience in order management, customer operations, supply chain, or manufacturing planning.
• ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.

Responsibilities

• Lead, coach, and develop Order Processing Specialists, the Project Allocation Planner, and assigned staff.
• Own order management procedures, approval checkpoints, and escalation paths across manufacturing locations and business entities.
• Ensure SAP sales orders are created and maintained accurately and timely.
• Manage order holds and releases, and align customer POs, designs, quotations, and SAP records.
• Oversee inventory allocation and production planning to close supply gaps.
• Maintain backlog visibility and lead routine backlog reviews.
• Provide validated order status to Project Management for accurate customer updates.
• Control changes to quantities, scope, pricing, dates, and allocations with full audit trail.
• Collaborate with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
• Build dashboards and work with IT to improve SAP workflows, master data, and reporting.

Skills

Leadership

Data analysis

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in business/operations/supply chain/engineering

Tools

SAP

Job description

Location: Timberlake, NC (Onsite)

Department: Operations | Type: Full-Time, Exempt

Reports to: VP of Global Operations and Administration

About The Role

Voltage is looking for a Director of Order Management to lead the team that turns approved customer requirements into accurate SAP sales orders, documented project allocations, and coordinated production and delivery schedules. You will own the order management process within Operations and work closely with Sales, Project Management, Engineering, Production Planning, Procurement, Finance, and Logistics. Your goal is dependable customer commitments built on accurate data, disciplined controls, and capacity-informed planning.

What You'll Do

• Lead, coach, and develop Order Processing Specialists, the Project Allocation Planner, and assigned staff.
• Own order management procedures, approval checkpoints, and escalation paths across manufacturing locations and business entities.
• Make sure orders meet intake requirements, and oversee accurate, timely SAP sales order creation and maintenance.
• Manage order holds and releases, and keep customer POs, designs, quotations, and SAP records aligned.
• Oversee allocation of inventory and planned production to projects, working with Production Planning and Procurement to close supply gaps.
• Maintain a clear view of backlog, holds, and fulfillment readiness, and lead routine backlog reviews.
• Give Project Management validated order status so customer updates reflect current plans.
• Control changes to quantities, scope, pricing, dates, and allocations, and keep a full audit trail of approvals.
• Work with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
• Build dashboards and partner with IT to improve SAP workflows, master data, and reporting.

What You'll Bring

• Bachelor's degree in business, operations, supply chain, engineering, or a related field, or equivalent experience.
• Typically 8+ years in order management, customer operations, supply chain, or manufacturing planning, including at least 5 years leading teams or a related function.
• Experience managing complex manufacturing orders, inventory allocations, and backlog across commercial and operational teams.
• ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.
• Ability to improve processes, develop teams, analyze data, and resolve competing priorities accurately.

Work Environment

This is an onsite role in Timberlake, NC. Work is primarily in an office environment with extended computer use, in a fast-growing, dynamic setting. Travel to customer sites and events of up to 25% is currently listed in the job description, so please confirm it before posting.

Applicants must be authorized to work for any employer in the U.S. The Company will not sponsor or take over sponsorship of any employment visa.

Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.