Director of Order Management

Voltage LLC; Timberlake (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Voltage LLC is seeking a Director of Order Management in Timberlake, NC to lead a multi-disciplinary team responsible for turning customer requirements into accurate SAP sales orders, project allocations, and coordinated production and delivery schedules.

You will own order management processes, drive escalation paths, manage inventory allocation, and partner with Finance on billing milestones while maintaining data accuracy and strong controls.

Qualifications

• Bachelor's degree or equivalent experience in business, operations, supply chain, engineering, or related field.
• Typically 8+ years in order management, customer operations, supply chain, or manufacturing planning, with 5+ years leading teams.
• Experience managing complex manufacturing orders, inventory allocations, and backlog across teams.
• ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.
• Ability to improve processes, develop teams, analyze data, and resolve competing priorities.

Responsibilities

• Lead, coach, and develop Order Processing Specialists and the Project Allocation Planner.
• Own order management procedures, approval checkpoints, and escalation paths across locations.
• Ensure accurate SAP sales order creation and maintenance; oversee holds, releases, and alignment of related records.
• Oversee inventory allocation and planned production to projects with Production Planning and Procurement.
• Maintain backlog visibility, holds, and fulfillment readiness; lead backlog reviews.
• Provide validated order status to Project Management for accurate customer updates.
• Control changes to quantities, scope, pricing, dates, allocations; maintain audit trail.
• Collaborate with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
• Build dashboards and partner with IT to improve SAP workflows, master data, and reporting.

Skills

Team leadership

Process improvement

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree in business/engineering or related

Tools

SAP

Job description

Location: Timberlake, NC (Onsite) Department: Operations | Type: Full-Time, Exempt Reports to: VP of Global Operations and Administration

About the Role Voltage is looking for a Director of Order Management to lead the team that turns approved customer requirements into accurate SAP sales orders, documented project allocations, and coordinated production and delivery schedules. You will own the order management process within Operations and work closely with Sales, Project Management, Engineering, Production Planning, Procurement, Finance, and Logistics. Your goal is dependable customer commitments built on accurate data, disciplined controls, and capacity-informed planning.

What You'll Do

• Lead, coach, and develop Order Processing Specialists, the Project Allocation Planner, and assigned staff.
• Own order management procedures, approval checkpoints, and escalation paths across manufacturing locations and business entities.
• Make sure orders meet intake requirements, and oversee accurate, timely SAP sales order creation and maintenance.
• Manage order holds and releases, and keep customer POs, designs, quotations, and SAP records aligned.
• Oversee allocation of inventory and planned production to projects, working with Production Planning and Procurement to close supply gaps.
• Maintain a clear view of backlog, holds, and fulfillment readiness, and lead routine backlog reviews.
• Give Project Management validated order status so customer updates reflect current plans.
• Control changes to quantities, scope, pricing, dates, and allocations, and keep a full audit trail of approvals.
• Work with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
• Build dashboards and partner with IT to improve SAP workflows, master data, and reporting.

What You'll Bring

• Bachelor's degree in business, operations, supply chain, engineering, or a related field, or equivalent experience.
• Typically 8+ years in order management, customer operations, supply chain, or manufacturing planning, including at least 5 years leading teams or a related function.
• Experience managing complex manufacturing orders, inventory allocations, and backlog across commercial and operational teams.
• ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.
• Ability to improve processes, develop teams, analyze data, and resolve competing priorities accurately.

Work Environment

This is an onsite role in Timberlake, NC. Work is primarily in an office environment with extended computer use, in a fast-growing, dynamic setting. Travel to customer sites and events of up to 25% is currently listed in the job description, so please confirm it before posting.

Applicants must be authorized to work for any employer in the U.S. The Company will not sponsor or take over sponsorship of any employment visa.

Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Voltage is a fast-growing company in the renewable energy industry, specializing in innovative electrical balance of system (EBOS) solutions for utility-scale solar projects. For more than a decade, we have supported the development of clean energy infrastructure by delivering high-quality products, engineering expertise, and reliable manufacturing capabilities. Our team works closely with customers to design and produce efficient, scalable solutions that help accelerate the transition to renewable energy.

With expanding operations and a commitment to innovation, safety, and operational excellence, Voltage continues to play an important role in powering the future of clean energy. At Voltage, we believe our people are our greatest asset. We foster a collaborative environment where employees are empowered to contribute ideas, grow professionally, and make a meaningful impact in the global energy transition.