Onsite Order Entry & Customer Support Specialist

Talentify; Carteret (NJ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life insurance (voluntary)

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is seeking an Order Entry and Customer Support Specialist for an onsite role in Carteret, NJ. You will accurately process customer orders, generate invoices, and support reporting using Excel. The job involves handling calls, emails, and cross-functional collaboration with warehouse and operations to ensure accurate, timely fulfillment.

The position is contract-to-hire with a standard Monday–Friday day schedule, offering comprehensive benefits and a professional office environment.

Qualifications

• Proven experience with order entry and data entry in a clerical or administrative setting.
• Strong attention to detail and accuracy when entering and reviewing order/invoice data.
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP.
• Ability to manage inbound/outbound customer calls with clear written communication.
• Organizational skills to maintain orderly records and multi-task effectively.

Responsibilities

• Accurately enter customer orders into the system and ensure information is complete and correct.
• Process and route orders to the warehouse to support timely fulfillment.
• Prepare, update, and send invoices to customers via email with clarity.
• Perform data entry tasks in Excel to support reporting needs, including pivot tables and VLOOKUP.
• Handle inbound calls from customers to address questions and resolve discrepancies.
• Make outbound calls to clarify order details and ensure customer satisfaction.
• Maintain organized clerical records related to orders, invoices, and communications.
• Collaborate with warehouse and operations to ensure accurate processing.

Skills

Order entry

Data entry

Microsoft Excel

Pivot tables

VLOOKUP

Customer communication

Attention to detail

Organizational skills

Phone & email support

Tools

Microsoft Excel

Job description

Aston Carter is seeking an Order Entry and Customer Support Specialist for an onsite role in Carteret, NJ. You will accurately process customer orders, generate invoices, and support reporting using Excel. The job involves handling calls, emails, and cross-functional collaboration with warehouse and operations to ensure accurate, timely fulfillment.

The position is contract-to-hire with a standard Monday–Friday day schedule, offering comprehensive benefits and a professional office environment.