Onsite Order Entry Specialist — Data-Driven

Talentify; Leawood (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

Aston Carter in Leawood, Kansas is seeking a detail-oriented Customer Service Representative to accurately process and document client, claim, and account information across multiple internal systems. The role emphasizes data entry, transaction processing, and timely, clear communication with customers, providers, and internal teams.

The position begins on-site with a transition to hybrid after ~90 days based on performance. A high school diploma and 2+ years in customer service are preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or call center.
• Experience with claims-related or healthcare support is a plus.
• Able to navigate multiple systems with high accuracy.
• Excellent written and verbal communication.

Responsibilities

• Enter, update, and maintain client, claim, and account data across systems.
• Process service requests via email, fax, and phone promptly.
• Research billing and account inquiries and document updates clearly.
• Provide updates on claim status and respond to questions per guidelines.
• Review requests for completeness and route to the correct department.
• Document interactions and resolutions in contact management systems.
• Research information across applications and portals to resolve issues.
• Collaborate with internal teams on escalated inquiries.
• Own requests from start to finish and coordinate with other teams.
• Stay current with client services procedures and workflows.
• Meet accuracy, quality, and productivity targets.
• Take on additional admin and processing tasks as needed.
• Demonstrate strong data entry accuracy and attention to detail.
• Leverage MS Office and internal tools efficiently.

Skills

Data entry

Communication

Microsoft Office

Phone support

Time management

Research

Education

High school diploma

Tools

Client portals

Internal systems

Job description

Aston Carter in Leawood, Kansas is seeking a detail-oriented Customer Service Representative to accurately process and document client, claim, and account information across multiple internal systems. The role emphasizes data entry, transaction processing, and timely, clear communication with customers, providers, and internal teams.

The position begins on-site with a transition to hybrid after ~90 days based on performance. A high school diploma and 2+ years in customer service are preferred.