Order Processing & Customer Service Specialist

Talentify; Ontario (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Job summary

Aston Carter is seeking a Customer Service Representative for a Contract to Hire role in Ontario, CA. The position focuses on handling a large volume of customer and vendor communications, processing orders, and supporting order fulfillment in a fast-paced office environment.

Requirements include a minimum of 2 years in customer service, data entry experience, and proficiency with Microsoft Office. The role offers onsite work and a pay range of $24.00-$26.00 per hour.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience in an office environment.
• Hands-on experience with order processing, order entry, and data entry.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
• Excellent organizational and time management abilities, with the capacity to meet deadlines and follow through on tasks.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Strong attention to detail, ensuring accuracy in orders, records, and documentation.
• Effective problem-solving and conflict-resolution skills to address customer and vendor issues.
• Ability to work independently with minimal supervision as well as collaboratively as part of a team.

Responsibilities

• Respond to a high volume of customer and vendor emails in a timely, professional, and service-oriented manner.
• Process customer orders accurately and efficiently on a daily basis, ensuring all information is complete and correct.
• Answer incoming phone calls, provide knowledgeable assistance, and route calls to the appropriate departments.
• Review inventory availability to support order fulfillment and clearly communicate product availability and options to customers.
• Prepare, provide, and distribute pricing information and quotations to customers and vendors in a clear and organized format.
• Track and communicate order status updates to customers, vendors, and internal stakeholders throughout the fulfillment cycle.
• Investigate and resolve order discrepancies, shipping issues, backorders, and other customer service concerns promptly.
• Handle vendor complaints professionally and collaborate with internal teams to achieve satisfactory and timely resolutions.
• Maintain accurate and up-to-date customer records, order information, and documentation within company systems.
• Coordinate closely with sales, purchasing, warehouse, and logistics teams to ensure smooth and efficient order processing and fulfillment.
• Perform data entry and related administrative tasks with a high level of accuracy and attention to detail.
• Support additional customer service and office administration functions as needed to contribute to overall team success.

Skills

Customer service

Data entry

Microsoft Excel

Microsoft Word

Outlook

Communication

Time management

Multitasking

Education

High school diploma

Associate degree or business coursework

Tools

ERP systems

Inventory management software

Order management systems

Job description

Aston Carter is seeking a Customer Service Representative for a Contract to Hire role in Ontario, CA. The position focuses on handling a large volume of customer and vendor communications, processing orders, and supporting order fulfillment in a fast-paced office environment.

Requirements include a minimum of 2 years in customer service, data entry experience, and proficiency with Microsoft Office. The role offers onsite work and a pay range of $24.00-$26.00 per hour.