Factory Associate Project Manager

SupportFinity™; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

SupportFinity™ is seeking a Factory Associate Project Manager to lead internal and external customer care for aftermarket factory orders. This role requires strong project management skills to ensure satisfaction throughout the lifecycle of factory orders.

The ideal candidate possesses a Bachelor’s degree, exceptional communication skills, and proficiency in Microsoft Office. You will work onsite in Florence, SC, and need to manage project scope and financials effectively while building strong stakeholder relationships.

Qualifications

• Bachelor’s degree with 2 years of experience, or associate’s with 4 years and HS with 6 years.
• Strong knowledge of Microsoft Office programs.
• Excellent oral and written communication skills.

Responsibilities

• Lead the project team allocated to the project.
• Monitor and control project progress and financials.
• Identify and manage project risks.

Skills

Customer service

Microsoft Excel

Communication skills

Microsoft Word

Microsoft PowerPoint

SAP knowledge

Education

Bachelor’s degree with 2 years of experience

Associate’s degree with 4 years of experience

High School diploma with 6 years of experience

Job description

Position reports to: Sales Support Manager - Customer Support

The Factory Associate Project Manager will be responsible for internal and external customer care for aftermarket factory orders (e.g., order requirements, tracking and reporting, technical assistance, payment-related assistance) and coordination of relevant functions to maintain complete case ownership in Electrification Services (ELSE), ensuring customer satisfaction.

Responsibilities

• Leading the project team allocated to the project.
• Monitoring and controlling project progress, efficient resource utilization, and project financials.
• Identifying, qualifying, quantifying, and managing project risk, ensuring all opportunities are identified and pursued.
• Driving the formal acceptance of the project, contract close‑out, and acknowledgment by the customer, all in accordance with the contract.
• Primary sales channel contact for day‑to‑day operational aspects of project scope.
• Lead the contract review of new projects and define the scope prior to project initiation.
• Ensure the project team has a clear understanding of the order contractual requirements.
• Create and execute project work plans to meet changing client needs and requirements across various product lines.
• Coordinate directly with scheduling, operations, quality, and shipping to ensure orders are completed and shipped on time.
• Ensure factory orders follow best practices and company policies to lead to successful close‑out and on‑time delivery.
• Build and maintain strong relationships with internal and external stakeholders and communicate effectively with all parties.
• Track and report order planning activities.

Qualifications

• Bachelor’s degree with 2 years of experience, or associate’s with 4 years and HS with 6 years; or a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs: Excel, Word, PowerPoint, Outlook.
• Strong oral and written communication skills.
• Knowledge of SAP is a plus.
• Ability to operate in a fast‑paced environment where critical decisions must be made quickly and teamwork is essential.

Work model: Onsite in Florence, SC

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race, ethnicity, religious creed, national origin, pregnancy, physical or mental disability, or any other characteristic protected by federal or state law. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if they are unable or limited in their ability to use or access ABB’s career site due to a disability. Requests can be made by calling an ABB HR Representative at 1‑888‑694‑7762 or by emailing [e-mail]. Resumes and applications will not be accepted in this manner.