Onsite Operations & Service Coordinator

Addison Group; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group in Austin, TX is seeking a detail-oriented Support Service Specialist to coordinate internal service requests and support day-to-day operations within a design-focused environment. This hands-on role requires strong organizational and communication skills, proficiency with Microsoft Word and Excel, and the ability to manage multiple priorities onsite Monday through Friday, 8:00 AM to 5:00 PM.

You will interact with clients, vendors, and internal teams to keep projects running

Qualifications

• 2+ years in admin support, customer service, operations, coordination, or a related role.
• Strong organization and time-management abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple requests and deadlines effectively.
• Proficiency with Microsoft Office, including Word and Excel.
• Previous experience within interior design, architecture, construction, or a professional services environment is a plus.

Responsibilities

• Coordinate and respond to service-related requests from internal teams, clients, and other stakeholders.
• Provide administrative and operational support to ongoing projects and business activities.
• Maintain accurate records, documentation, and service information.
• Communicate with vendors, clients, and internal departments to help resolve questions or service needs.
• Monitor requests and follow up to ensure tasks are completed within expected timelines.
• Assist with scheduling, coordination, and tracking of service activities.
• Identify issues or delays and communicate them to the appropriate team members.
• Support process improvements designed to increase efficiency and service quality.
• Prepare reports, correspondence, and other documentation as needed.
• Handle multiple assignments while maintaining a high level of accuracy and professionalism.

Skills

Administrative support

Customer service

Organization & time management

Written & verbal communication

Attention to detail

Multitasking

Problem-solving

Collaboration

Prioritization

Documentation

Tools

Microsoft Word

Microsoft Excel

Job description

Addison Group in Austin, TX is seeking a detail-oriented Support Service Specialist to coordinate internal service requests and support day-to-day operations within a design-focused environment. This hands-on role requires strong organizational and communication skills, proficiency with Microsoft Word and Excel, and the ability to manage multiple priorities onsite Monday through Friday, 8:00 AM to 5:00 PM.

You will interact with clients, vendors, and internal teams to keep projects running