Support Service Specialist

Addison Group; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group in Austin, TX is seeking a detail-oriented Support Service Specialist to coordinate internal service requests and support day-to-day operations within a design-focused environment. This hands-on role requires strong organizational and communication skills, proficiency with Microsoft Word and Excel, and the ability to manage multiple priorities onsite Monday through Friday, 8:00 AM to 5:00 PM.

You will interact with clients, vendors, and internal teams to keep projects running

Qualifications

• 2+ years in admin support, customer service, operations, coordination, or a related role.
• Strong organization and time-management abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple requests and deadlines effectively.
• Proficiency with Microsoft Office, including Word and Excel.
• Previous experience within interior design, architecture, construction, or a professional services environment is a plus.

Responsibilities

• Coordinate and respond to service-related requests from internal teams, clients, and other stakeholders.
• Provide administrative and operational support to ongoing projects and business activities.
• Maintain accurate records, documentation, and service information.
• Communicate with vendors, clients, and internal departments to help resolve questions or service needs.
• Monitor requests and follow up to ensure tasks are completed within expected timelines.
• Assist with scheduling, coordination, and tracking of service activities.
• Identify issues or delays and communicate them to the appropriate team members.
• Support process improvements designed to increase efficiency and service quality.
• Prepare reports, correspondence, and other documentation as needed.
• Handle multiple assignments while maintaining a high level of accuracy and professionalism.

Skills

Administrative support

Customer service

Organization & time management

Written & verbal communication

Attention to detail

Multitasking

Problem-solving

Collaboration

Prioritization

Documentation

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Support Service Specialist

Location: Austin, TX

Job Type: Direct Hire

Industry: Interior Design

Pay: $70,000–$75,000

Work Schedule: Monday-Friday, 8:00AM-5:00PM, Fully Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is partnering with a well-established interior design organization seeking a Support Service Specialist to join their team. This is an excellent opportunity for a detail-oriented professional who enjoys supporting internal teams, coordinating service needs, and helping ensure smooth day-to-day operations within a design-focused environment.

Job Description

The Support Service Specialist will provide operational and administrative support to the organization, helping coordinate service requests, maintain accurate information, communicate with internal and external contacts, and ensure projects and service needs are handled efficiently. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced professional setting.

Key Responsibilities

• Coordinate and respond to service-related requests from internal teams, clients, and other stakeholders.
• Provide administrative and operational assistance to support ongoing projects and business activities.
• Maintain accurate records, documentation, and service information.
• Communicate with vendors, clients, and internal departments to help resolve questions or service needs.
• Monitor requests and follow up to ensure tasks are completed within expected timelines.
• Assist with scheduling, coordination, and tracking of service activities.
• Identify issues or delays and communicate them to the appropriate team members.
• Support process improvements designed to increase efficiency and service quality.
• Prepare reports, correspondence, and other documentation as needed.
• Handle multiple assignments while maintaining a high level of accuracy and professionalism.

Qualifications

• 2+ years of experience in administrative support, customer service, operations, coordination, or a related role.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple requests and deadlines effectively.
• Proficiency with Microsoft Office, including Word and Excel.
• Comfortable working collaboratively with internal teams and external partners.
• Strong problem-solving and follow-up skills.
• Previous experience within interior design, architecture, construction, or a professional services environment is a plus.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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