Onsite Operations Lead — Security-Cleared (Gov Facility)

Three Saints Bay, LLC; Lee's Summit (MO); On-site; USD 75,000 - 120,000; Full time

Job summary

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to join the Lee's Summit, MO team. The role requires onsite leadership at USCIS facilities, managing task areas and serving as Operations/Site/Production Manager in absence.

You will address operational concerns, develop policies, and provide complex analyses and briefings to USCIS officials. The candidate should have two years of supervisory experience on large contracts, a Bachelor's degree in a relevant

Qualifications

• Two years of experience supervising or leading personnel on a program of similar size and complexity, including a large SCA pool.
• Six Sigma Yellow Belt certification (ASQ).
• Must possess a valid state driver’s license and pass a background investigation.
• Must be able to pass a drug test.
• USCIS will allow substitution of three years of management experience for the same level of responsibility.

Responsibilities

• Onsite at USCIS NRC or USCIS File Storage Facility and manage assigned task areas.
• Capable of fulfilling the role of Operations/Site/Production Manager in their absence.
• Address operational concerns, monitor customer satisfaction, and develop operational procedures and policies.
• Develop complex statistical analyses, cost estimates, and analytical reports.
• Assist with SOPs and revisions; respond to government inquiries.
• Present oral briefings to USCIS management officials.
• Proactively inform the Government of significant issues and take corrective action.
• Identify new approaches to improve quality, cost, and process efficiency.
• Respond to NRC meeting requests within a 2-hour time window.
• Analyze training needs/requirements.

Skills

Supervision

Program management

Communication

Data analysis

SOP development

Education

Bachelor's Degree in business, public administration, or related field

Job description

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to join the Lee's Summit, MO team. The role requires onsite leadership at USCIS facilities, managing task areas and serving as Operations/Site/Production Manager in absence.

You will address operational concerns, develop policies, and provide complex analyses and briefings to USCIS officials. The candidate should have two years of supervisory experience on large contracts, a Bachelor's degree in a relevant