Senior Operations Supervisor - Active Security Clearance

Three Saints Bay, LLC; Harrisonburg (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to lead on-site operations at USCIS NRC facilities in Harrisonburg, VA. Responsibilities include overseeing project activities, developing SOPs, and presenting briefings to USCIS management.

You're expected to monitor customer satisfaction, analyze training needs, and drive process improvements. Requires a Bachelor’s degree and a Six Sigma Yellow Belt, with background checks and a valid driver’s license.

Qualifications

• Two years of supervisory/leadership experience on a large, complex program.
• Ability to develop SOPs and revisions and respond to government inquiries.
• Experience with statistical analysis, cost estimates, and analytical reports.
• Six Sigma Yellow Belt certification (ASQ) required.
• Must pass background check and drug test; valid state driver’s license.

Responsibilities

• Supervise on-site activities at USCIS NRC or File Storage Facility.
• Act as Operations/Site/Production Manager in absence of core leads.
• Address operational concerns and monitor customer satisfaction.
• Develop and implement operational procedures and policies.
• Conduct fact-finding for special projects and respond to government inquiries.
• Present oral briefings to USCIS management and prepare SOPs.

Skills

Interpersonal communication

Organizational skills

Oral briefing

Technical writing

Public speaking

Analytical ability

Process improvement

Education

Bachelor’s degree in program mgmt / related field

Job description

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to lead on-site operations at USCIS NRC facilities in Harrisonburg, VA. Responsibilities include overseeing project activities, developing SOPs, and presenting briefings to USCIS management.

You're expected to monitor customer satisfaction, analyze training needs, and drive process improvements. Requires a Bachelor’s degree and a Six Sigma Yellow Belt, with background checks and a valid driver’s license.