Senior Supervisor (4926) with Security Clearance

Three Saints Bay, LLC; Harrisonburg (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to lead on-site operations at USCIS NRC facilities in Harrisonburg, VA. Responsibilities include overseeing project activities, developing SOPs, and presenting briefings to USCIS management.

You're expected to monitor customer satisfaction, analyze training needs, and drive process improvements. Requires a Bachelor’s degree and a Six Sigma Yellow Belt, with background checks and a valid driver’s license.

Qualifications

• Two years of supervisory/leadership experience on a large, complex program.
• Ability to develop SOPs and revisions and respond to government inquiries.
• Experience with statistical analysis, cost estimates, and analytical reports.
• Six Sigma Yellow Belt certification (ASQ) required.
• Must pass background check and drug test; valid state driver’s license.

Responsibilities

• Supervise on-site activities at USCIS NRC or File Storage Facility.
• Act as Operations/Site/Production Manager in absence of core leads.
• Address operational concerns and monitor customer satisfaction.
• Develop and implement operational procedures and policies.
• Conduct fact-finding for special projects and respond to government inquiries.
• Present oral briefings to USCIS management and prepare SOPs.

Skills

Interpersonal communication

Organizational skills

Oral briefing

Technical writing

Public speaking

Analytical ability

Process improvement

Education

Bachelor’s degree in program mgmt / related field

Job description

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Senior Supervisorto join our Team in Harrisonburg, VA. Position Responsibilities:

• The Senior Supervisor(s)/Managers(s) shall work onsite at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and be responsible for particular task areas.
• Capable of fulfilling the role of Operations/Site/Production Manager in their absence.
• This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs/requirements. The Ops/Site/Prod Manager shall:
• This position requires extensive analytical ability to develop complex statistical analysis, cost estimates, and analytical reports. The Operations/Site/Production shall have the following functional responsibility skills:
• Excellent interpersonal communication and organizing skills to coordinate project activities with contractor and Government representatives.
• Able to conduct fact finding for special projects and/or to respond timely to Government inquiries.
• Able to present oral briefings to USCIS management officials.
• Excellent writing skills to prepare SOPs and revisions.
• Proactive in informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR.
• Proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies.
• Respond to NRC meeting requests within allotted 2-hour time period
• Develop complex statistical analysis, cost estimates, and analytical reports.
• Assists with SOPs and revisions
• Analyze training needs/requirements Position Requirements:
• Minimum Requirements:
• At a minimum, must have two (2) years of experience supervising or leading personnel on a program of similar size, scope and complexity, including a large Service Contract Act (SCA) pool.
• Minimum Education:
• A Bachelor's Degree in one of the following disciplines is required: program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting
• USCIS will allow substitution of (3) years of management experience with the same or higher depth and breadth of responsibility as for this position.
• Must possess a Six Sigma Yellow Belt certification, certified by the American Society for Quality (ASQ).
• Must have valid state drivers license and be able to pass a background investigation
• Must be able to pass a drug test VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.