Senior Supervisor (4925) with Security Clearance

Three Saints Bay, LLC; Lee's Summit (MO); On-site; USD 75,000 - 120,000; Full time

Job summary

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to join the Lee's Summit, MO team. The role requires onsite leadership at USCIS facilities, managing task areas and serving as Operations/Site/Production Manager in absence.

You will address operational concerns, develop policies, and provide complex analyses and briefings to USCIS officials. The candidate should have two years of supervisory experience on large contracts, a Bachelor's degree in a relevant

Qualifications

• Two years of experience supervising or leading personnel on a program of similar size and complexity, including a large SCA pool.
• Six Sigma Yellow Belt certification (ASQ).
• Must possess a valid state driver’s license and pass a background investigation.
• Must be able to pass a drug test.
• USCIS will allow substitution of three years of management experience for the same level of responsibility.

Responsibilities

• Onsite at USCIS NRC or USCIS File Storage Facility and manage assigned task areas.
• Capable of fulfilling the role of Operations/Site/Production Manager in their absence.
• Address operational concerns, monitor customer satisfaction, and develop operational procedures and policies.
• Develop complex statistical analyses, cost estimates, and analytical reports.
• Assist with SOPs and revisions; respond to government inquiries.
• Present oral briefings to USCIS management officials.
• Proactively inform the Government of significant issues and take corrective action.
• Identify new approaches to improve quality, cost, and process efficiency.
• Respond to NRC meeting requests within a 2-hour time window.
• Analyze training needs/requirements.

Skills

Supervision

Program management

Communication

Data analysis

SOP development

Education

Bachelor's Degree in business, public administration, or related field

Job description

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Senior Supervisorto join our Team in Lee's Summit, MO.

Position Responsibilities:

• The Senior Supervisor(s)/Managers(s) shall work onsite at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and be responsible for particular task areas.
• Capable of fulfilling the role of Operations/Site/Production Manager in their absence.
• This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs/requirements. The Ops/Site/Prod Manager shall:
• This position requires extensive analytical ability to develop complex statistical analysis, cost estimates, and analytical reports. The Operations/Site/Production shall have the following functional responsibility skills:
• Excellent interpersonal communication and organizing skills to coordinate project activities with contractor and Government representatives.
• Able to conduct fact finding for special projects and/or to respond timely to Government inquiries.
• Able to present oral briefings to USCIS management officials.
• Excellent writing skills to prepare SOPs and revisions.
• Proactive in informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR.
• Proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies.
• Respond to NRC meeting requests within allotted 2-hour time period
• Develop complex statistical analysis, cost estimates, and analytical reports.
• Assists with SOPs and revisions
• Analyze training needs/requirements

Position Requirements:

Minimum Requirements:

• At a minimum, must have two (2) years of experience supervising or leading personnel on a program of similar size, scope and complexity, including a large Service Contract Act (SCA) pool.

Minimum Education:

• A Bachelor's Degree in one of the following disciplines is required: program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting

USCIS will allow substitution of (3) years of management experience with the same or higher depth and breadth of responsibility as for this position.

• Must possess a Six Sigma Yellow Belt certification, certified by the American Society for Quality (ASQ).
• Must have valid state drivers license and be able to pass a background investigation
• Must be able to pass a drug test

VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.