Onsite Operations Lead – Growth & Client Excellence

Adecco Group; Wellesley (MA); On-site; USD 84,000 - 153,000; Full time

Job summary

Adecco Group in the United States is seeking an Associate Director to lead Onsites and branches, drive growth, improve client satisfaction, and manage a high-performing team across a defined geography. The role emphasizes scalable solutions, KPI achievement, and collaboration with Growth Operations and field teams.

The ideal candidate will have 5+ years of leadership experience in the service provider sector, strong relationship management, and a focus on operational excellence.

Qualifications

• Bachelor's degree in business or related field or equivalent experience required.
• Minimum five years leadership/managerial experience in the service provider industry preferred.
• Management of a large onsite portfolio.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Willingness to travel extensively.
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide leadership to regional Managers and ensure adoption of Adecco’s philosophy and practices.
• Ensure team members understand strategy and are set up for success.
• Recruit, develop, and motivate Managers to drive sales and service growth.
• Coach Managers and train new Managers; support ongoing policy training.
• Conduct performance evaluations and develop staff plans.

Skills

Leadership

Strategic thinking

Communication

Relationship building

Problem solving

Time management

Travel readiness

MS Office

Education

Bachelor's degree in business or related field

Tools

MS Office

Job description

Adecco Group in the United States is seeking an Associate Director to lead Onsites and branches, drive growth, improve client satisfaction, and manage a high-performing team across a defined geography. The role emphasizes scalable solutions, KPI achievement, and collaboration with Growth Operations and field teams.

The ideal candidate will have 5+ years of leadership experience in the service provider sector, strong relationship management, and a focus on operational excellence.