Onsite Operations Analyst: Dispatch & Incident Response

Ipro Networks Pte. Ltd.; Herndon (VA); On-site; USD 51,000 - 69,000; Full time

Job summary

IntelliPro is seeking an Operations Analyst for a 12+ month engagement in Herndon, VA. The role is onsite, with a rotating schedule and pay of $29/hr on W2. You will monitor operations, analyze data, and coordinate field response to ensure rapid service restoration.

The candidate will gather data from multiple sources, dispatch teams, manage callouts, and document all actions while maintaining high accuracy and customer focus.

Qualifications

• High School Diploma or GED is required.
• Experience analyzing large data sets from multiple sources.
• Prior dispatch experience in an operations center is preferred.

Responsibilities

• Gather and analyze customer calls and data to locate service interruptions.
• Coordinate and dispatch field personnel to address issues and emergencies.
• Perform workforce callouts for restoration, overtime, and shift coverage.

Skills

Data analysis

Dispatch experience

Customer service

Multi-tasking

Decision making

Education

High School Diploma or GED

Job description

IntelliPro is seeking an Operations Analyst for a 12+ month engagement in Herndon, VA. The role is onsite, with a rotating schedule and pay of $29/hr on W2. You will monitor operations, analyze data, and coordinate field response to ensure rapid service restoration.

The candidate will gather data from multiple sources, dispatch teams, manage callouts, and document all actions while maintaining high accuracy and customer focus.