911 Dispatcher

Ipro Networks Pte. Ltd.; Norfolk (VA); On-site; USD 34,000 - 40,000; Full time

Job summary

IntelliPro is seeking a 911 Dispatcher/Operations Analyst for a 12-month contract in Norfolk, VA. The role involves rapidly prioritizing tasks, analyzing data from multiple sources, and dispatching first responders and repair crews to outages and emergencies.

It requires strong communication, ability to work under pressure, and prior dispatch center experience. The position pays $25–$29 per hour (W2) and may extend.

Qualifications

• High school diploma or GED required.
• Experience in dispatch/operations centers preferred.
• Experience coordinating first responders and outage responses.

Responsibilities

• Gathers and analyzes customer calls and data to locate outages.
• Dispatches first responders and repair crews to outages and emergencies.
• Performs ARCOS callouts for service restoration and emergencies.

Skills

Multitasking

Decision under pressure

Data analysis

Customer service

Dispatch experience

Education

High School Diploma/GED

Job description

Job Title: 911 Dispatcher/Operations Analyst
Position Type: Contract (12 months, with possibility of extension)
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
Location of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509
Pay Rate: $25/hr – $29/hr(W2)
Job ID: #171443

Top Required Skills

• 1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
• 2) Ability to work under pressure and make well thought out decisions
• 3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
• 4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
• 5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

What soft skill requirements do you have (team fit and personality requirements)?

• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

High Level Project Overview:

High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.

Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.

Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Preferred Years of Experience:

• Nice to have hands on dispatch/operations center experience

Education:

• Minimum High School Diploma/GED

Are there any specific companies/industries you’d like to see in the candidate’s experience?

• Prior utilities operations center experience or 911 operations center experience as an operations analyst

Preferred Interview Process Overview (High level):

• Onsite/In Person Interview - 6 Question Interview with STAR format

About Us:

Founded in 2009, IntelliPro stands asa global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.