Onsite Operations & Account Coordinator

Forward Air Corporation; Nashville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Forward Air Corporation in Nashville seeks an Operations Account Coordinator to serve as the primary day-to-day contact for assigned accounts and to help ensure consistent, high-quality service delivery across transportation and logistics services. You will support relationships through proactive communication and coordination with operations teams.

This role emphasizes timely, professional responses, issue resolution, and collaboration with customers and internal partners to meet service

Qualifications

• High school diploma or GED required; undergraduate degree preferred.
• Experience in transportation, logistics, operations, or customer service preferred.
• Working knowledge of transportation/warehousing/supply chain operations preferred.
• Strong customer service and relationship-building skills with cross-stakeholder communication.
• Proficient with Windows, O365, and web conferencing tools; knowledge of McLeod, CargoWise, Salesforce preferred.

Responsibilities

• Serve as day-to-day contact for assigned accounts with timely updates.
• Build and maintain professional relationships with customers, operations, drivers, and partners.
• Coordinate with terminal, warehouse, and leadership to meet service expectations.
• Monitor service activity to identify disruptions or issues.
• Communicate requirements and priorities to internal teams for execution.
• Respond to inquiries and routine service issues professionally and promptly.
• Assist in resolving service exceptions and escalate when appropriate.
• Support customers using LTL, domestic/international freight forwarding, and contract logistics.
• Maintain accurate customer records, service instructions, and communications.
• Prepare routine customer reports and service metrics as needed.
• Assist with onboarding, account maintenance, and evolving service requirements.
• Ensure compliance with company policies and regulatory standards.
• Escalate complex concerns to Account Management or Operations leadership.
• Collaborate on process improvements to enhance customer experience.
• Support initiatives to improve service consistency and account performance.
• Perform all other duties as assigned.

Skills

Customer service

Relationship building

Prioritization

Attention to detail

Effective communication

Team collaboration

Education

High school diploma or GED

Bachelor's degree preferred

Tools

McLeod

CargoWise

Salesforce

Windows

Microsoft 365

Teams/Zoom/Webex

Job description

Forward Air Corporation in Nashville seeks an Operations Account Coordinator to serve as the primary day-to-day contact for assigned accounts and to help ensure consistent, high-quality service delivery across transportation and logistics services. You will support relationships through proactive communication and coordination with operations teams.

This role emphasizes timely, professional responses, issue resolution, and collaboration with customers and internal partners to meet service