Onsite Night Guest Services Associate - Lodging Included

ESA Management, LLC; North Charleston (SC); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offeringDiscount

Job summary

ESA Management, LLC in Charleston, SC is seeking a Night Service Representative (Part Time) to respond to overnight guest needs and ensure courteous, high-quality service. The role involves on-call responsibilities, key control, and guest safety within an on-site hotel environment.

The position offers nightly on-call duties, with compensation tied to hours and location, and opportunities to work across hotel operations while providing a great guest experience.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Respond to on-call business needs during overnight hours, prioritizing guest satisfaction and safety.
• Ability to work onsite in Charleston and handle guest check-ins/check-outs, safety procedures, and use hotel systems.

Responsibilities

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys and safeguard against mishandling or theft.
• Log keys in and out, when necessary.
• Organize and process limited guest check-ins/check-outs, including greeting, registering guests, assigning rooms, issuing keys, and collecting payments.

Skills

Guest service

Communication

Time management

Problem-solving

Emergency response

Phone etiquette

Safety procedures

Cash handling

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

ESA Management, LLC in Charleston, SC is seeking a Night Service Representative (Part Time) to respond to overnight guest needs and ensure courteous, high-quality service. The role involves on-call responsibilities, key control, and guest safety within an on-site hotel environment.

The position offers nightly on-call duties, with compensation tied to hours and location, and opportunities to work across hotel operations while providing a great guest experience.