Guest Experience & Front Desk Specialist

ESA Management, LLC; North Charleston (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis

Job summary

ESA Management, LLC in Charleston, SC seeks a friendly Guest Services Representative to assist guests, answer phones, check in/out, and process payments in line with company procedures. The role focuses on delivering the best possible guest experience and maintaining front desk operations.

You will handle reservations, maintain records, and support housekeeping and maintenance tasks as needed. A strong command of English, reliable cash handling, and a willingness to learn make you a good fit for

Qualifications

• Proficient English communication with guests, associates and vendors.
• Ability to operate property management system and audits when needed.
• Understand safety rules and follow procedures.
• Complete routine reports and correspondence.
• Accurate basic math for payments and ledgers.

Responsibilities

• Assist guests, answer phones, check in and out and collect payment.
• Process reservations and maintain front desk daily paperwork.
• Handle cash, credit card and city ledger balances following policy.
• Maintain a clean, organized front desk and lobby areas.
• Promote ESA services and upsell reservations when possible.

Skills

English communication

PMS proficiency

Safety awareness

Data entry & reporting

Customer service

Education

GED or equivalent

Job description

ESA Management, LLC in Charleston, SC seeks a friendly Guest Services Representative to assist guests, answer phones, check in/out, and process payments in line with company procedures. The role focuses on delivering the best possible guest experience and maintaining front desk operations.

You will handle reservations, maintain records, and support housekeeping and maintenance tasks as needed. A strong command of English, reliable cash handling, and a willingness to learn make you a good fit for