Onsite Overnight Dispatch & Ops Support Specialist

Socket.dev; Ankeny (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time Off

Job summary

Ruan is seeking a full-time onsite Dispatcher in Ankeny, IA. You will manage driver activities, dispatch, and customer inquiries during evening hours in a centralized team setting.

The role emphasizes real-time data handling, strong communication, and coordination with operations and drivers. A High School Diploma or GED is required and DOT knowledge is a plus. Benefits include medical, dental, vision and 401k.

Qualifications

• Excellent oral and written communication skills are required.
• Willing to work 12-hour shifts, weekends, and overtime.
• Knowledge of DOT rules and regulations is a plus.

Responsibilities

• Prepare and process real-time data including driver activities and hours of service.
• Respond to customer issues and update orders and emails.
• Communicate with operations about issues impacting service delivery.
• Maintain updated logs and manage administrative tasks.
• Assist operations and drivers with training materials.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

Ruan is seeking a full-time onsite Dispatcher in Ankeny, IA. You will manage driver activities, dispatch, and customer inquiries during evening hours in a centralized team setting.

The role emphasizes real-time data handling, strong communication, and coordination with operations and drivers. A High School Diploma or GED is required and DOT knowledge is a plus. Benefits include medical, dental, vision and 401k.