Onsite Nexthink DEX Engineer — Elevate Employee Experience

Collabera Inc.; Spring (TX); Hybrid; USD 146,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Paid vacation time

Paid parental leave

Paid holidays

Job summary

COLLABERA INC. is seeking a Nexthink-focused specialist to manage configurations, design use cases, and automate remediation to enhance employee digital experience. You will monitor the DEX Score, drive observability, and enable proactive strategies across IT teams.

The role emphasizes building campaigns, dashboards, and remote actions, with cross-functional collaboration to deliver measurable improvements in device performance and user satisfaction.

Qualifications

• Experience with Nexthink Flow workflows, deployment and automation.
• Proficient in writing NQL queries and building dashboards.
• Deep understanding of Nexthink data model and DEX Score drivers.
• Experience with Nexthink campaigns, user engagement and remediation logic.

Responsibilities

• Promote Nexthink capabilities and adoption across IT teams.
• Manage platform configuration, governance, and onboarding of new Nexthink features.
• Support enterprise initiatives through reliable setup, maintenance, and enablement.
• Design Nexthink-based use cases to improve observability and digital experience outcomes.
• Collaborate with IT and business units to operationalize insights and workflows.
• Analyze Nexthink data to detect issues or opportunities.
• Trigger remediations and escalate to relevant teams as needed.
• Build and maintain Remote Actions, campaigns, and automated workflows (Nexthink Flow).
• Drive user guidance, self-service, and automated problem resolution.
• Develop dashboards and reports for leadership and operations.
• Track KPIs like DEX Score and frustrated user trends.
• Identify emerging needs and evolve the platform accordingly.

Skills

Nexthink Flow

NQL queries

Nexthink data model

REST APIs

PowerShell scripting

Device performance troubleshooting

Azure cloud concepts

Intune/M365 familiarity

Collaboration

Communication

Adaptability

Tools

Nexthink campaigns

Intune/M365

Job description

COLLABERA INC. is seeking a Nexthink-focused specialist to manage configurations, design use cases, and automate remediation to enhance employee digital experience. You will monitor the DEX Score, drive observability, and enable proactive strategies across IT teams.

The role emphasizes building campaigns, dashboards, and remote actions, with cross-functional collaboration to deliver measurable improvements in device performance and user satisfaction.