DEX Engineer

Collabera Inc.; Spring (TX); Hybrid; USD 146,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Paid vacation time

Paid parental leave

Paid holidays

Job summary

COLLABERA INC. is seeking a Nexthink-focused specialist to manage configurations, design use cases, and automate remediation to enhance employee digital experience. You will monitor the DEX Score, drive observability, and enable proactive strategies across IT teams.

The role emphasizes building campaigns, dashboards, and remote actions, with cross-functional collaboration to deliver measurable improvements in device performance and user satisfaction.

Qualifications

• Experience with Nexthink Flow workflows, deployment and automation.
• Proficient in writing NQL queries and building dashboards.
• Deep understanding of Nexthink data model and DEX Score drivers.
• Experience with Nexthink campaigns, user engagement and remediation logic.

Responsibilities

• Promote Nexthink capabilities and adoption across IT teams.
• Manage platform configuration, governance, and onboarding of new Nexthink features.
• Support enterprise initiatives through reliable setup, maintenance, and enablement.
• Design Nexthink-based use cases to improve observability and digital experience outcomes.
• Collaborate with IT and business units to operationalize insights and workflows.
• Analyze Nexthink data to detect issues or opportunities.
• Trigger remediations and escalate to relevant teams as needed.
• Build and maintain Remote Actions, campaigns, and automated workflows (Nexthink Flow).
• Drive user guidance, self-service, and automated problem resolution.
• Develop dashboards and reports for leadership and operations.
• Track KPIs like DEX Score and frustrated user trends.
• Identify emerging needs and evolve the platform accordingly.

Skills

Nexthink Flow

NQL queries

Nexthink data model

REST APIs

PowerShell scripting

Device performance troubleshooting

Azure cloud concepts

Intune/M365 familiarity

Collaboration

Communication

Adaptability

Tools

Nexthink campaigns

Intune/M365

Job description

Location: Spring, TX 77389 - 100% onsite

Contract: 1yr + extensions

Pay Range: $70 to $80 per hour

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable

Job Description:

This role supports the company’s Digital Experience strategy by managing Nexthink configurations, implementing experience-driven use cases, and developing automations that improve device performance and user satisfaction. The position focuses on monitoring and analyzing the DEX Score, identifying improvement opportunities, and enabling proactive remediation through Nexthink’s capabilities. The goal is to reduce frustrated users and deliver a smoother, more reliable digital experience to employees.

Core Responsibilities:

• Promote Nexthink capabilities, best practices, and adoption across IT teams.
• Manage platform configuration, governance, and onboarding of new Nexthink features.
• Support enterprise initiatives through reliable setup, maintenance, and technical enablement.
• Design and deliver Nexthink-based use cases to improve observability, compliance, automation, and digital experience outcomes.
• Collaborate with IT and business units to operationalize insights and workflows.
• Continuously analyze Nexthink data to detect issues or opportunities.
• Trigger remediations, **escalate** to relevant teams, and support resolution activities.
• Build and maintain Remote Actions, campaigns, and automated workflows (Nexthink Flow).
• Drive user guidance, self-service, and automated problem resolution.
• Develop dashboards and reports for leadership and operational teams.
• Track KPIs such as DEX Score, device performance, compliance, and frustrated user trends.
• Identify emerging needs and evolve the platform to enhance employee experience.

Technical Skills

• Nexthink Flow workflow design and system integrations.
• NQL query development and dashboard creation.
• Deep understanding of Nexthink Data Model and DEX Score drivers.
• Experience with Nexthink campaigns, user engagement, and remediation logic.

Nexthink Expertise

• Advanced PowerShell scripting for diagnostics, automation, and custom RAs.
• Understanding of REST APIs, authentication models, and integration patterns.

Troubleshooting & Observability

• Endpoint performance troubleshooting (Windows OS).
• Basic networking, device health, and application performance fundamentals.
• Ability to correlate signals and identify root causes using telemetry data.

Analytics & Reporting

• Ability to translate telemetry into insights and actionable recommendations.
• Basic cloud concepts (Azure preferred).
• Familiarity with modern device management ecosystems (Intune/M365 is a plus).

Soft Skills

• Strong communication and documentation skills.
• Ability to collaborate effectively across teams.
• Willingness to learn and adapt to evolving platforms, AI capabilities, and observability practices.