DEX Insights Analyst: Elevate Employee Tech

Adobe Inc.; San Jose (CA); On-site; USD 120,900 - 175,050; Full time

Job summary

Adobe Inc. is seeking a DEX Analyst to leverage Nexthink and experience analytics to measure, understand, and elevate thousands of employees' digital experiences across devices, applications, and support systems.

The role blends technical skill with human-centered thinking and analytic storytelling to identify friction, drive improvements, and influence how the workforce engages with technology. You will partner with cross-functional teams to drive end-user improvements.

Qualifications

• 1-2 years of hands-on Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
• 4-10 years of experience within a Data Analysis role.
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills working with large datasets.
• Ability to translate complex data into simple, humancentered insights.
• Superb communication and collaboration skills.
• Passion for user empathy and understanding digital behaviors.
• Supported organizations with 15k+ devices.

Responsibilities

• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards aligned to organizational priorities.
• Create visualizations, alerts, and reports that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
• Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
• Combine quantitative and qualitative signals to understand true employee impact.
• Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.
• Understand employee behaviors, work styles, and friction patterns to recommend improvements.
• Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
• Use Nexthink to support surveys, feedback loops, and engagement strategies.
• Advocate for end users by ensuring technical decisions reflect human experience implications.
• Participate in incident analysis to assess user impact.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
• Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.

Skills

Nexthink

Data analysis

Communication

Storytelling

Collaboration

Tools

PowerShell

Python

Job description

Adobe Inc. is seeking a DEX Analyst to leverage Nexthink and experience analytics to measure, understand, and elevate thousands of employees' digital experiences across devices, applications, and support systems.

The role blends technical skill with human-centered thinking and analytic storytelling to identify friction, drive improvements, and influence how the workforce engages with technology. You will partner with cross-functional teams to drive end-user improvements.