Onsite Network Infra Specialist (Smart Hands)

NTT DATA, Inc.; Grand Rapids (MI); Vor Ort; USD 79.000 - 119.000; Vollzeit

Benefits dieser Stelle

Medical insurance with employer'"s"{?}

Dental insurance

Vision insurance

Flexible spending or health savings

Life and AD&D insurance

Short-term disability

Long-term disability

Paid time off

Employee assistance

401k with company match

Additional voluntary or legally‑the

Zusammenfassung

NTT DATA Services is seeking a Network Infrastructure & Smart Hands Specialist to work onsite in Grand Rapids, MI. The role involves hands-on support for network infrastructure, hardware installation, and data center operations with occasional site-to-site travel across Michigan.

You will collaborate with remote NOC and engineering teams to ensure rapid response, accurate documentation, and adherence to SLAs.

Qualifikationen

• 5+ years of IT experience.
• Ability to lift 50 lbs.
• Personal vehicle for travel between sites.

Aufgaben

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power cycling, console access setup, and module disk/power replacements as directed by remote teams.
• Document work performed, maintain service logs, and update appropriate systems.
• Respond to ticketing system, update tickets to track information and maintain SLAs.
• Support inventory management, shipping/receiving, and site readiness tasks.
• Respond to emergency situations and participate in rotating on-call schedules.
• Follow safety protocols and adhere to operational procedures and change management policies.
• Provides leadership of projects; contributes to the design of telecommunications/network systems
• Translates business parameters and objectives into functional and/or technical requirements

Kenntnisse

IT experience

Lifting 50 lbs

Personal vehicle

Ausbildung

High school diploma or trade school training

Tools

Visio

ServiceNow

Jobbeschreibung

NTT DATA Services is seeking a Network Infrastructure & Smart Hands Specialist to work onsite in Grand Rapids, MI. The role involves hands-on support for network infrastructure, hardware installation, and data center operations with occasional site-to-site travel across Michigan.

You will collaborate with remote NOC and engineering teams to ensure rapid response, accurate documentation, and adherence to SLAs.