Network/Smart Hands Support Specialist

NTT DATA Services; Davenport (IA); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA is seeking a Network/Smart Hands Support Specialist to join our on-site team in Grand Rapids, MI. This role provides hands-on support for network hardware, cabling, and data center operations, working closely with remote NOC and engineering teams to ensure rapid issue resolution.

The position requires physical tasks and on-site daily work at a client facility, with occasional travel between sites. A minimum of 5 years IT experience and strong networking knowledge are preferred.

Qualifications

• 5+ years of IT experience.
• Ability to lift 50 lbs and travel between sites.
• Personal vehicle for travel between sites.

Responsibilities

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues including cable tracing and module replacements.
• Document work, update service logs, and maintain SLAs in ticketing systems.
• Support inventory, shipping/receiving, and site readiness tasks.
• Respond to emergencies; participate in rotating on-call schedules.
• Follow safety protocols and change-management policies.

Skills

Networking fundamentals

Physical lifting 50 lbs

Reliable transportation

Strong communication

Education

High school diploma or trade school

Tools

Visio

Testing tools

ServiceNow

Floor plans interpretation

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Network/Smart Hands Support Specialist to join our team in Grand Rapids, Michigan (US-MI), United States (US).

This role provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout the Grand Rapids, Michigan area . Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation.

**This role requires working onsite daily at our client's facilityand requires an annual flu shot.**

We support this client 24/7, so this role could include evenings or weekends.

Responsibilities

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power cycling, console access setup, and module disk/power replacements as directed by remote teams.
• Document work performed, maintain service logs, and update appropriate systems.
• Respond to ticketing system, update tickets to track information and maintain SLAs.
• Support inventory management, shipping/receiving, and site readiness tasks.
• Respond to emergency situations and participate in rotating on-call schedules.
• Follow safety protocols and adhere to operational procedures and change management policies.
• Provides leadership of projects; contributes to the design of telecommunications/network systems
• Translates business parameters and objectives into functional and/or technical requirements

Basic Qualifications

• 5+ years of IT experience
• Ability to lift 50 lbs
• Personal vehicle for travel between sites

Additional Preferences

• High school diploma or trade school training or relevant experience
• Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations
• Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure
• Experience with Visio, testing tools, and interpreting floor plans
• Strong written and verbal communication skills
• Able to lift 50 lbs., climb ladders, and perform physically demanding tasks
• Reliable transportation and a clean, insurable driving record
• Fully vaccinated for flu (as required for hospital access)
• Basic console access and configuration knowledge
• Familiarity with structured cabling (copper/fiber) and environmental monitoring tools
• Experience with Service Now or similar ticketing/change management systems
• Strong time management, detail-oriented, and able to work independently
• Availability for shift work, weekends, holidays, and emergency callouts

Preferred Certifications & Skills

• CompTIA A+, Network+, or Cisco certifications (CCNA, etc.)

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,480 – 119,220. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Grand Rapids
Job Segment: Change Management, Network, Telecom, Telecommunications, Technical Support, Management, Technology