On-Site Network & Smart Hands Technician

NTT DATA, Inc.; City of Albany (NY); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer contributions to health plan

Flexible spending or Health Savings

Life and AD&D insurance

Disability coverage (short/long term)

Paid time off

Employee assistance program

401k with company match

Additional voluntary or legal benefits

Job summary

NTT DATA, Inc. seeks a Network/Smart Hands Support Specialist to join our Albany, NY team. The role provides on-site technical support for network infrastructure, hardware installations, and data center operations through a remote NOC.

It involves hands-on work, site-to-site travel, and on-site leadership of projects. The position requires 5+ years IT experience, ability to lift 50 lbs, a valid vehicle for travel, and willingness to work shifts including evenings or weekends.

Qualifications

• 5+ years of IT experience.
• Ability to lift 50 lbs.
• Personal vehicle for travel between sites.
• High school diploma or trade school training or relevant experience.
• Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations.
• Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure.
• Experience with Visio, testing tools, and interpreting floor plans.
• Strong written and verbal communication skills.
• Reliable transportation and a clean driving record.
• Fully vaccinated for flu (as required).
• Basic console access and configuration knowledge.
• Familiarity with structured cabling (copper/fiber) and environmental monitoring tools.
• Experience with Service Now or similar ticketing/change management systems.

Responsibilities

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power cycling, console access setup, and module disk/power replacements as directed by remote teams.
• Document work performed, maintain service logs, and update appropriate systems.
• Respond to ticketing system, update tickets to track information and maintain SLAs.
• Support inventory management, shipping/receiving, and site readiness tasks.
• Respond to emergency situations and participate in rotating on‑call schedules.
• Follow safety protocols and adhere to operational procedures and change management policies.
• Provides leadership of projects; contributes to the design of telecommunications/network systems
• Translates business parameters and objectives into functional and/or technical requirements

Skills

IT experience

Lifting up to 50 lbs

Travel by personal vehicle

Strong written and verbal skills

Shift work availability

Education

High school diploma or trade school training

Tools

Visio

ServiceNow

Testing tools

Floor plans interpretation

Job description

NTT DATA, Inc. seeks a Network/Smart Hands Support Specialist to join our Albany, NY team. The role provides on-site technical support for network infrastructure, hardware installations, and data center operations through a remote NOC.

It involves hands-on work, site-to-site travel, and on-site leadership of projects. The position requires 5+ years IT experience, ability to lift 50 lbs, a valid vehicle for travel, and willingness to work shifts including evenings or weekends.