On-Site Network & Server Hardware Specialist

NTT DATA, Inc.; Davenport (IA); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA is seeking a Network/Smart Hands Support Specialist to join our on-site team in Grand Rapids, MI. This role provides hands-on support for network hardware, cabling, and data center operations, working closely with remote NOC and engineering teams to ensure rapid issue resolution.

The position requires physical tasks and on-site daily work at a client facility, with occasional travel between sites. A minimum of 5 years IT experience and strong networking knowledge are preferred.

Qualifications

• 5+ years of IT experience.
• Ability to lift 50 lbs and travel between sites.
• Personal vehicle for travel between sites.

Responsibilities

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues including cable tracing and module replacements.
• Document work, update service logs, and maintain SLAs in ticketing systems.
• Support inventory, shipping/receiving, and site readiness tasks.
• Respond to emergencies; participate in rotating on-call schedules.
• Follow safety protocols and change-management policies.

Skills

Networking fundamentals

Physical lifting 50 lbs

Reliable transportation

Strong communication

Education

High school diploma or trade school

Tools

Visio

Testing tools

ServiceNow

Floor plans interpretation

Job description

NTT DATA is seeking a Network/Smart Hands Support Specialist to join our on-site team in Grand Rapids, MI. This role provides hands-on support for network hardware, cabling, and data center operations, working closely with remote NOC and engineering teams to ensure rapid issue resolution.

The position requires physical tasks and on-site daily work at a client facility, with occasional travel between sites. A minimum of 5 years IT experience and strong networking knowledge are preferred.