Onsite Meetings & Events Concierge

Loews Hotels & Co; Atlanta (GA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Pet insurance

Employee hotel rates

Uniforms + dry cleaning

Discounted parking

Discounted MARTA transit pass

Complimentary meals

Job summary

Loews Atlanta Hotel seeks a service-focused LINC (Loews Immediate Needs Coordinator) to support convention, meeting, and group business. This role acts as the primary liaison between group clients, Meetings & Events, and hotel operating departments, ensuring guest needs are anticipated and executed with excellence.

The position adapts to fluctuating schedules with peak periods during conventions; you will build strong client relationships and deliver exceptional guest experiences in a fast-paced

Qualifications

• 1 year hospitality/events or hotel operations experience preferred.
• Strong guest service, communication, organizational, and relationship-building skills.
• Fluent in English; proficiency in Microsoft Office preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Serve as the on-site contact for convention, meeting, and group guests.
• Meet with Catering and Event Managers to understand group needs and event flow.
• Maintain ongoing communication with meeting planners and clients for requests and updates.
• Communicate program changes to appropriate hotel departments through established channels.
• Review group resumes and Banquet Event Orders (BEOs) to ensure requirements are understood.
• Walk meeting rooms and event setups to verify accuracy and readiness.
• Maintain accuracy of the BEO Bible, reader boards, and related documents.
• Coordinate client package deliveries with the Business Center and Receiving Departments.
• Produce weekly reports and assist with event-related administrative duties.
• Conduct routine walkthroughs of meeting spaces and report maintenance concerns.
• Monitor group activities and address issues with leadership when needed.
• Attend required meetings and trainings; comply with hotel policies and safety standards.
• Demonstrate regular and reliable attendance.
• Perform other duties as assigned.

Skills

Guest service

Communication

Organization

Relationship-building

Multitasking

Proactive

Teamwork

English fluency

Tools

Microsoft Office

Job description

Loews Atlanta Hotel seeks a service-focused LINC (Loews Immediate Needs Coordinator) to support convention, meeting, and group business. This role acts as the primary liaison between group clients, Meetings & Events, and hotel operating departments, ensuring guest needs are anticipated and executed with excellence.

The position adapts to fluctuating schedules with peak periods during conventions; you will build strong client relationships and deliver exceptional guest experiences in a fast-paced