Guest Experience Host - Luxury Hotel Dining

Loews Hotels & Co; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) & company match

Paid time off - sick days, vacation, &

Tuition reimbursement

Meal discounts

Job summary

Loews Atlanta Hotel is seeking a welcoming Host to greet guests and manage reservations with warmth and professionalism in Midtown Atlanta. You will guide guests to their tables, coordinate seating, and assist with inquiries to ensure a seamless dining experience aligned with the Loews brand.

The role emphasizes strong guest service, multitasking across busy periods, and collaboration with servers and management to maintain efficient operations.

Qualifications

• Previous experience in hospitality or restaurant hosting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
• Physical ability to stand for extended periods and move throughout the restaurant.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel's reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies and procedures to ensure a safe and welcoming environment.
• Demonstrate regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Skills

Guest-focused communicator

Organized

Calm under pressure

Team-oriented

Adaptable

Veterans encouraged

Reservation system familiarity

Tools

Reservation system

Job description

Loews Atlanta Hotel is seeking a welcoming Host to greet guests and manage reservations with warmth and professionalism in Midtown Atlanta. You will guide guests to their tables, coordinate seating, and assist with inquiries to ensure a seamless dining experience aligned with the Loews brand.

The role emphasizes strong guest service, multitasking across busy periods, and collaboration with servers and management to maintain efficient operations.