LINC (Loews Immediate Needs Coordinator)

Loews Hotels & Co; Atlanta (GA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Pet insurance

Employee hotel rates

Uniforms + dry cleaning

Discounted parking

Discounted MARTA transit pass

Complimentary meals

Job summary

Loews Atlanta Hotel seeks a service-focused LINC (Loews Immediate Needs Coordinator) to support convention, meeting, and group business. This role acts as the primary liaison between group clients, Meetings & Events, and hotel operating departments, ensuring guest needs are anticipated and executed with excellence.

The position adapts to fluctuating schedules with peak periods during conventions; you will build strong client relationships and deliver exceptional guest experiences in a fast-paced

Qualifications

• 1 year hospitality/events or hotel operations experience preferred.
• Strong guest service, communication, organizational, and relationship-building skills.
• Fluent in English; proficiency in Microsoft Office preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Serve as the on-site contact for convention, meeting, and group guests.
• Meet with Catering and Event Managers to understand group needs and event flow.
• Maintain ongoing communication with meeting planners and clients for requests and updates.
• Communicate program changes to appropriate hotel departments through established channels.
• Review group resumes and Banquet Event Orders (BEOs) to ensure requirements are understood.
• Walk meeting rooms and event setups to verify accuracy and readiness.
• Maintain accuracy of the BEO Bible, reader boards, and related documents.
• Coordinate client package deliveries with the Business Center and Receiving Departments.
• Produce weekly reports and assist with event-related administrative duties.
• Conduct routine walkthroughs of meeting spaces and report maintenance concerns.
• Monitor group activities and address issues with leadership when needed.
• Attend required meetings and trainings; comply with hotel policies and safety standards.
• Demonstrate regular and reliable attendance.
• Perform other duties as assigned.

Skills

Guest service

Communication

Organization

Relationship-building

Multitasking

Proactive

Teamwork

English fluency

Tools

Microsoft Office

Job description

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For

Loews Atlanta Hotel is seeking a service-focused and detail-oriented LINC (Loews Immediate Needs Coordinator) to support the successful execution of convention, meeting, and group business. This role serves as the primary liaison between group clients, Meetings & Events, and hotel operating departments, ensuring guest needs are anticipated, communicated, and executed with excellence. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and is committed to delivering exceptional guest experiences.

As a position that directly supports our Meetings & Events business, weekly work schedules will align with the level of group and event activity within the hotel. Team Members should expect scheduling levels to fluctuate throughout the year based on business demand and event volume, including periods of increased hours during peak convention seasons and reduced hours during slower business periods.

Who You Are

• Hospitality-Focused: You are passionate about creating exceptional guest experiences and delivering service that exceeds expectations.
• Relationship Builder: You develop strong working relationships with clients, meeting planners, and hotel teams to ensure seamless communication and event execution.
• Highly Organized & Proactive: You effectively manage multiple priorities, anticipate needs, maintain attention to detail, and quickly address challenges as they arise.
• Collaborative & Professional: You work well across departments, communicate effectively, and remain calm and guest-focused in a fast-paced environment.

What You'll Do

• Serve as the primary on-site contact for convention, meeting, and group guests throughout their stay.
• Meet regularly with Catering and Event Managers to understand group needs, event flow, updates, and client expectations.
• Maintain ongoing communication with meeting planners and clients to coordinate requests, answer questions, and ensure guest satisfaction.
• Communicate program changes and event updates to appropriate hotel departments through established communication channels.
• Review group resumes and Banquet Event Orders (BEOs) to ensure all event requirements are understood and executed properly.
• Walk meeting rooms and event setups prior to events to verify accuracy and readiness.
• Maintain the accuracy and organization of the BEO Bible, reader boards, and other event-related documentation.
• Coordinate client package deliveries with the Business Center and Receiving Departments.
• Produce weekly reports and assist with event-related administrative duties.
• Conduct routine walkthroughs of meeting and event spaces, reporting maintenance or operational concerns as needed.
• Monitor group activities and event preparations, proactively addressing issues and communicating concerns to appropriate leaders.
• Attend required meetings and training programs while maintaining compliance with all hotel policies, procedures, safety standards, and service expectations.
• Demonstrate regular and reliable attendance.
• Perform other duties as assigned.

Your Experience Includes

• One (1) year of hospitality, events, conference services, or hotel operations experience preferred.
• Strong guest service, communication, organizational, and relationship-building skills, with the ability to work effectively with clients and cross-functional hotel teams.
• Knowledge of banquet operations and food & beverage service standards, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to speak, read, and write English fluently; proficiency in Microsoft Office and hotel operating systems preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand, walk, bend, and move throughout the hotel for extended periods.