Live Event Concierge & AV Support

Pinnacle Live, LLC; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Pinnacle Live is seeking an Event Services Concierge at Omni Atlanta Hotel at Centennial Park to serve as the primary customer service contact for event planners and attendees. You will ensure equipment and room setups function correctly, provide proactive troubleshooting, and coordinate with hotel partners to deliver seamless events.

Responsibilities include pre-event checks, on-site coordination, basic networking/AV support, client communication, and post-event follow-up.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years' experience in audiovisual and/or hospitality preferred.
• 1 year of customer service experience preferred in hospitality.
• Willingness to learn new platforms and technology.

Responsibilities

• Check meeting rooms prior to events to ensure equipment and networking information are set as needed.
• Greet clients before events and ensure satisfaction with Pinnacle Live equipment and networking.
• Maintain accurate client event information in company systems.
• Coordinate with Sales Managers for on-site additions and changes.
• Provide basic troubleshooting of networking and AV equipment; engage staff as needed.
• Communicate with clients throughout the event and post-event wrap-up.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Education

High School Diploma

Tools

General computer proficiency

Job description

Pinnacle Live is seeking an Event Services Concierge at Omni Atlanta Hotel at Centennial Park to serve as the primary customer service contact for event planners and attendees. You will ensure equipment and room setups function correctly, provide proactive troubleshooting, and coordinate with hotel partners to deliver seamless events.

Responsibilities include pre-event checks, on-site coordination, basic networking/AV support, client communication, and post-event follow-up.